Customer Experience & Escalations Specialist

A leading customer service company is seeking a Customer Relations Specialist to manage complex customer complaints effectively. This role involves collaborating with various teams to ensure timely resolutions and mentor colleagues to maintain high service standards. Candidates should have experience in handling complex complaints, critical thinking skills, and the ability to prioritize multiple tasks under pressure. This position also offers attractive benefits including 28 days holiday, health support, and a salary sacrifice pension scheme.
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