Customer Service Retention Specialist; Sales

Customer Service Retention Specialist (Sales)

Certain Advantage is hiring for a Customer Service Specialist (Sales) based in Stockport. The role is a temp to perm role.

We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity.

We’re looking for an enthusiastic and proactive Customer Service Retention Specialist to join their existing sales team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you!

• Customer Retention:
  Contact existing customers to discuss their renewals
• Offering retention solutions
• Identify opportunities to maintain long-term relationships.
• Appointment Booking
• Schedule Sales appointments efficiently for both inbound and outbound enquiries
• Ensuring a smooth handover to the sales team.
• Arranging renewals with existing customers
• Live Chat Management:
  Proactively engage with customers via live chat
• Responding to sales enquiries with speed accuracy and professionalism.
• Conduct Follow up calls and communications to ensure customer satisfaction post sale.

£12.24 an hour, plus bonus (£25,467, OTE £35,000) Shifts are working 8.00am-5.00pm and 9.00am-6.00pm on a rotational basis and 1 in 5 Saturdays 9am-1.00pm (40 hours a week)

Immediate and March 2026 starts available

• Previous experience in customer service or sales ideally within a contact centre environment
• Excellent communications Skills – verbal and written
• Customer first approach
• Highly organised with ability to manage multiple priorities
• Comfortable working in a fast-paced environment
• Results-oriented with a proven history of meeting or exceeding sales targets.
• Experience handling objections and turning dissatisfied customers into loyal ones
• Empathetic
• Persuasive and results driven
• Objection handling
• Conflict resolution/negotiation
• Attention to detail.
• Capable of working independently as well as collaboratively within a team.
• Proficient in using CRM software

We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it.