Customer Service Advisor

Customer Service Advisor 40 hours Based at our Head Office in Stockport.

Permanent Full Time contract 8:30am 5pm Monday to Saturday working 5 days per week on a rota basis.

Warren James is on the lookout for a Customer Service Advisor with a genuine passion for delivering excellent customer service.

At Warren James we are a company made up of real people who are passionate about what we do you are known by your name, not a number.

At the forefront of our company ethos remains a dedication to keep the high street alive and a great place for retail. We are committed to offering our customers a delightful instore shopping experience with face-to-face customer service provided by our friendly, brilliant and knowledgeable teams.

From humble beginnings but with great belief and dedication from our people, weve grown Warren James from the ground up starting with a single shop and growing into the well‑known, nationwide, trusted high street retailer we are today.

Operating from over 200 shops Nationwide and online shopping through our website we are committed to looking after and continually developing our forever growing customer community.

This is a great opportunity to join one of the UKs best loved jewellery brands.

• Respond to customer enquires received by telephone, email, social media and by post
• Be involved in a wide variety of day to day jobs - including assisting with all aspects of internet orders
• Resolve customer queries and elevate where necessary
• Confident and friendly telephone manner when dealing with customers
• Follow and maintain company policies and procedures
• Good verbal and written communication skills

• Customer service experience gained in a similar and ideally multi sited organisation
• A working knowledge of e-commerce and sales
• Accurate data entry and confident keyboard skills
• Well organised with the ability to prioritise own workload
• An ability to work hands on in a fast paced environment meeting deadlines

• Permanent Full time contract
• 28 days holiday a year, increasing to 33 days after 5 years service (including 8 Bank Holidays)
• Monthly pay, paid directly into your bank account
• Staff discount on your jewellery purchases
• Good transport links
• Free on-site parking and cycle park.

We’re looking for friendly, enthusiastic applicants who care and want to do a good job if you enjoy helping people and want to be part of a customer focused environment, we would love to hear from you
- Apply now by clicking the link below