Service Advisor

Overview

As a Service Advisor, you’ll play an essential role in the success of our service department. This is a modern, customer-focused position that combines both front-of-house and back-of-house responsibilities, supporting customers through traditional service interactions as well as our newly implemented self-service key drop-off and digital check-in system, reflecting our move toward modern technology and smarter ways of working.

Monday to Friday: 8:00am - 6.00pm

Saturday: 8:30am - 12:30pm (on a rota basis)

• Up to 27 days Holiday
• Employee assistance programmes
• Wellbeing courses
• Medicash Healthcare
• Pension scheme
• Life assurance cover
• Employee reward & recognition schemes
• Annual children’s Christmas party & staff party
• Staff discounts
• £1,000 referral award
• Full training provided to become BMW Manufacturer accredited.

As a Service Advisor, you’ll play an essential role in the success of our service department. Your primary responsibilities will include:

• Customer Liaison:
  Being the first point of contact for customers, ensuring a seamless service experience from start to finish.
• Customer Satisfaction:
  Delivering exceptional customer service by understanding customer needs, providing accurate estimates, and keeping clients informed about the progress of their vehicle service.
• Administrative Support:
  Maintaining accurate records of service appointments, repairs, and customer interactions.
• Sales & Upselling:
  Identifying and recommending additional services or products where appropriate, enhancing the customer experience while achieving sales targets.
• Team
  
  Collaboration:
  
  Working closely with the workshop and other departments to ensure services are completed on time and to the highest standard.

To succeed in this role, you’ll need the following qualities and experience:

• Experience:
  
  Proven experience as a Service Advisor or in a similar role within the automotive industry is highly desirable.
• Customer-Focused:
  Outstanding communication skills and a strong commitment to providing excellent customer service.
• Full UK Driving License: A clean driving record is essential for the role.
• Passion for the Motor Trade: A genuine interest in the automotive industry, combined with a strong work ethic and dedication to delivering results.
• Team Player: A collaborative attitude with the ability to work closely with colleagues in a busy, fast-paced environment.
• Problem Solving:
  Ability to address customer concerns, resolve issues, and suggest suitable solutions quickly and efficiently.

We take great pride in delivering excellent service to our customers at all times. With this in mind, the role of every staff member is incredibly important and we are proud to employ some of the best people in the industry. When you join the Williams family, you will receive industry leading training to help you develop skills that will stand you in good stead for a long and successful career with us.

As a family business with more than one hundred years of experience, the Williams Group is one of the leading suppliers of prestige vehicles delivering exceptional sales and aftersales services, the best in the North West. As a long-established professional business, we are continually developing to meet the changing needs of the retail landscape using industry-leading practices and the latest technologies.

Please note that if you do not hear from us within two weeks of submitting your application, unfortunately, on this occasion, you have been unsuccessful.

Ready to take your career to the next level? Apply today and join us in delivering ‘The Difference is Williams'