Client Advisor

As one of the UK’s leading law firms, we’re here for the people and businesses who rely on us at life’s important moments - made possible by our colleagues who bring the expertise, judgement and care that makes the difference.

Our colleagues bring Irwin Mitchell to life every day, so it matters that you feel valued from the very first day and are trusted with the responsibility, in the right culture, to do the best work of your careers. Everyone’s path here is different, but we share a desire to help our business make a real impact.

Where possible we will support our colleagues to work in a way that works for them, for us and most importantly our clients. Please speak to a member of our Recruitment and Onboarding team for more information.

At Irwin Mitchell, we help people navigate some of the most challenging experiences of their lives. Our Medical Negligence team supports individuals and families seeking answers, accountability and compensation following avoidable harm caused by medical treatment.

As aNew Client Advisor, you'll be the first point of contact for prospective clients. You'll gather and record information accurately and sensitively, helping our legal teams assess new enquiries and make informed decisions. This is a client-focused role that combines communication, empathy, attention to detail and collaboration.

In this role, you will:

• Speak with prospective clients by telephone, gathering relevant information in a professional and empathetic manner.
• Record information accurately and maintain clear case records within internal systems.
• Review information and documentation provided by prospective clients to support initial assessments.
• Liaise with legal specialists and case handlers to assist with decision-making on potential claims.
• Support a positive client experience by communicating clearly and keeping clients informed throughout the enquiry process.
• Prepare summaries, templates and other documentation to assist colleagues in assessing enquiries.
• Obtain and communicate information from medical experts and other relevant parties where required.
• Draft written correspondence to clients regarding the outcome of enquiries.
• Work to agreed quality standards, service levels and team objectives.

• Experience providing customer, client or service-focused support.
• Strong verbal and written communication skills.
• Effective listening and questioning skills, with the ability to gather information accurately.
• Ability to communicate with empathy, professionalism and sensitivity.
• Strong attention to detail and accuracy when handling information and documentation.
• Ability to manage a varied workload and prioritise tasks effectively.
• Confidence using IT systems and learning new software.
• Ability to work collaboratively with colleagues across different teams.
• Experience working within a professional service, healthcare, legal or regulated environment.
• Experience reviewing or handling sensitive or confidential information.
• Legal studies, legal qualifications or an interest in the legal sector.

• 25 days' holiday as standard, rising to 28 days depending on role level
  , plus bank holidays and the option to purchase additional leave.
• Opportunities to share in our success through annual pay and bonus review processes for eligible colleagues.
• Health and wellbeing support
  , including Westfield Health and Digital GP access.
• Competitive pension arrangements to help you plan for the future.
• Two paid volunteering days every year to support causes that matter to you.
• Access to a range of colleague discounts and lifestyle benefits to support you both inside and outside of work.

We also offer a wide range of well-being initiatives to encourage positive mental…