Customer Service Manager
Job in
Stockport, Greater Manchester, SK1, England, UK
Listed on 2026-10-01
Listing for:
Richard Abson Group
Full Time
position Listed on 2026-10-01
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Management
Client Relationship Management
Job Description & How to Apply Below
Location:
Stockport Salary:
Up to £40,000 Basic | £48,000 OTE
Hours:
Monday–Friday | 8:00am–5:00pm / 8:00am–6:00pm | 1 in 3/4 Saturday mornings Richard Abson Group is currently recruiting for an experienced Customer Service Manager to join a busy and successful main car dealership in Stockport. This is a fantastic opportunity for an experienced automotive professional who is looking to take the next step in their career and lead a team of 6 Service Advisors within a high-performing aftersales department.
The Role As Customer Service Manager, you will be responsible for the day-to-day management of the Service Advisor team, ensuring excellent customer service, strong departmental performance and a smooth customer journey from booking through to vehicle collection. Your responsibilities will include:
Leading, supporting and motivating a team of 6 Service Advisors Managing the daily operation of the service department Monitoring and improving customer satisfaction and retention Ensuring departmental KPIs and financial targets are achieved Coaching the team to maximise productivity, upselling and profitability Handling escalated customer queries and complaints professionally Working closely with the Workshop and Aftersales teams Monitoring workload, bookings and vehicle flow Ensuring processes and manufacturer standards are consistently followed Driving a positive, customer-focused culture across the department About You We're looking for someone with previous experience within a main car dealership , ideally in a Service Advisor, Senior Service Advisor, Team Leader or Aftersales management position.
You'll need to be:
An experienced automotive customer service professional Confident managing and motivating a team Commercially aware with a strong understanding of departmental KPIs Customer-focused with excellent communication skills Organised and able to work effectively in a busy environment Confident dealing with customer complaints and escalations Driven to achieve targets and deliver excellent results What's on Offer? Up to £40,000 basic salary £48,000 OTE Monday–Friday working hours 8:00am–5:00pm / 8:00am–6:00pm shifts 1 in 3/4 Saturday mornings Opportunity to lead an established team of 6 Service Advisors Excellent career progression within a successful main dealership Apply today!
For more information or to discuss the role confidentially, contact Richard Abson Group .
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