Customer Relations Assistant

BUSINESS FUNCTION: Customer & Commercial - Stations

SALARY: £23,970 during your first 6 months of training, this will then rise to £29,159,IUP Allowance (Where Applicable),Plus overtime opportunities

Grade: RSA

ROLE TYPE: Customer Service

LOCATION:
Reddish North

HOURS:

Full Time

Are you passionate about people and love helping others?

We’re on the lookout for a Customer Relations Assistant at Reddish North
to joinour dedicated Station Teams across the Central Region.

As the faceof Northern, you'll provide essential support and information to our customers, ensuring their journey is smooth from start to finish.

If you thrive in a role where every day is different, lovesolving problems, and enjoy being part of a friendly and supportive team — we’dlove to hear from you!

What You’ll Be Doing

• Bethe go-to person for customer advice on journey times, service delays,tickets, fares, and reservations
• Ensureour stations remain safe, clean, and welcoming at all times
• Ticket Sales & Issuing
• Handlechallenging or complex customer queries with confidence and care
• Maintain compliance through internal checks and procedures
• Passenger Assistance support
• Overseeticketing, stores, and leaflet stock levels
• Managestation finances, including cash handling and preparing for banking
• Providevital support during service disruption to minimise customer impact
• Ensureall station promotional materials are accurate and up to date

About you

• Excellent communication skills, both written and verbal
• StrongIT literacy and the ability to learn new systems
• Confidence to work independently and handle responsibility
• Willingness to work shifts, including evenings and weekends, withflexibility around rosters that can change up to 48 hours prior(including location)
• Commitment to working as part of a General Purpose Relief (GPR) team —covering multiple stations on your line of route
• A Guaranteed Sunday Rest Day (GPR) – unless rostered to work that day

What’sin it for you?

At Northern, wedon’tjust value our people-we go the extra mile to support them.

Here’sa taste of what you can look forward to:

• Free Travel:Unlimited free travel for you, your partner, and your dependents on Northern services.
  
  Plusup to 75% discount on other networks in the UK and Europe.
• Generous Pension Scheme:We top up your contributions by 1.5 times.
• Enhanced Family Benefits:We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.
• Cycle to Work Scheme:Save up to 42% on a bike and spread the cost.
• Electric Car Scheme:Lease abrand new electric or plugin hybrid car.
• Exclusive Discounts:From shopping to wellbeing, Northern Perks has you covered.
• Employee Assistance Programme:24/7 support for family, lifestyle, and more.
• Training and Career Development:We offer tailored training to our colleagues and opportunities to gain recognised qualifications.
  
  Plusenhanced career pathways no matter what part of the business you’rein.
• Recognition:We know how important it is to show how much we appreciate our people.
  
  That’swhy we have our Northern Lights and Northern Sparks Awards, recognising and celebrating brilliance every day.

Job Title:
Customer Relations Assistant

Why Northern?We’remore than just a train operator.

We’rethe heartbeat of the North - connecting communities, creating opportunities, and driving sustainable growth. With 2,500 trains running daily,we’reon a mission to improve rail travel and enhance the customer experience while protecting the environment. Back in 1825, the first passenger train set off in the North of England, after which rail quickly spread across the globe - and this year,we’recelebrating 200 years of the modern railway.

As we look back on the historic events that led us here, we also look towards the future as we move into the era of Great British Rail.

Join us at this…