Customer and Community Engagement Officer

Customer and Community Engagement Officer Organisation Stockport Homes Group Job Description

Permanent, Full Time (37 hours per week)

Are you passionate about giving customers a voice and shaping services that truly make a difference? Join Stockport Homes Group (SHG) as a Customer & Community Engagement Officer and help us deliver our Customer Voice and Influence Strategy.

In this role, you’ll champion tenant and resident engagement, ensuring their views influence our services and strategic priorities. You’ll design and deliver inclusive participation activities, build strong partnerships and support community groups to thrive, creating positive outcomes across our neighbourhoods.

You’ll bring a strong understanding of excellence in tenant participation and the Tenant Influence and Accountability regulatory standard, along with proven ability to collaborate effectively with colleagues, partners and stakeholders to create meaningful outcomes.

Skilled at engaging and building rapport with people – especially those who may not currently engage – you’ll have excellent communication skills and the ability to produce clear, concise and engaging content for diverse audiences.

You’ll be confident in analysing and interpreting feedback, identifying themes and presenting insights that inform decision‑making. A proactive team player, you’ll manage multiple tasks and projects simultaneously while maintaining a commitment to equality, diversity and inclusion.

While a driving licence and car aren’t essential for this role, some community work is involved, so you’ll need to be able to travel easily within the area.

The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

This role will be on Stockport Homes Limited terms and conditions. The successful applicant’s appointment will be subject to satisfactory basic clearance by the Disclosure and Barring Service.

We understand that if you don’t meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements and the value you can bring to our team.

If you require any reasonable adjustments to complete your application, please contact the People & OD Team on human resources.

Please note that we do not accept applications through third‑party websites. To ensure your application is reviewed, please apply directly through our careers page.

We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.

If you would like to discuss the role before applying, please contact Louise.

Evans.

Closing Date: 26th January 2026 at 9am

Interview Date: 3rd February 2026

Reference : 36351

Document Requirements: Documents

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