Advisor, Entertainment & Gaming, Customer Service Rep

Permanent, Full-time (37 hours per week)

At Stockport Homes, we’re passionate about supporting our customers to thrive. We’re looking for a skilled and motivated Money Advisor to join our dynamic Income and Money Advice Team. In this rewarding role, you’ll provide expert advice on welfare benefits, income maximisation and reducing household outgoings, helping customers sustain their tenancies and improve their financial wellbeing.

If you’re committed to delivering high quality advice, enjoy working in a fast‑paced environment, and want to be part of a team that puts customers at the heart of everything, we’d love to hear from you.

As a Money Advisor, you will:

• Provide proactive and reactive welfare benefits advice to an expert level.
• Support customers in completing benefit applications, challenging incorrect decisions, seeking backdates, and resolving over payments.
• Offer dedicated advice to help sustain tenancies and prevent homelessness.
• Carry out affordability assessments for new tenants, ensuring long‑term tenancy sustainability.
• Research and apply relevant benefit caselaw to support more complex cases.
• Prepare written submissions and represent customers at first‑tier benefit tribunal hearings.
• Manage a busy caseload while meeting productivity targets such as calls, visits, and income gains.
• Build strong working relationships with colleagues and partners, including the DWP and debt advice services.
• Promote Money Advice services across the organisation, contributing to innovative and customer‑focused service development.

We’re looking for someone who:

• Has proven experience providing income maximisation and welfare benefits advice.
• Possesses expert-level knowledge of benefit legislation, regulations, and the impacts of welfare and housing reforms.
• Is highly organised, able to manage a demanding caseload, and consistently meet performance targets.
• Builds effective relationships with partners and colleagues to maximise customer outcomes.
• Is solutions‑focused, innovative, and committed to continuous improvement.
• Holds a full driving licence and has access to a vehicle.

The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

This role will be on Skylight Terms and conditions.

The successful applicant's appointment will be subject to satisfactory basic clearance by the Disclosure and Barring Service.

We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.

If you require any reasonable adjustments to complete your application, please contact the People & OD Team on .

Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page.

Ready to apply?

If you’re passionate about helping people maximise their income and stabilise their finances, we’d love to hear from you.

In your application, please outline how your skills and experience make you the best candidate for this role.

Join us and help make a real difference in the lives of Stockport residents.

We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.