Revenues and Benefits Officer Council Expires

Revenues and Benefits Officer

Scale 4 (£27,274 to £29,071)

37 Hours, Full Time

Permanent

Hybrid:
Stopford House and homeworking

Final date to receive applications:
Sunday 18th October 2026 11:59pm

Shortlisting Date: week commencing Monday 19th October 2026

Interview Date: week commencing Monday 2nd November 2026

Interview Type:
In person interview and assessment

Join us at Stockport Council Best for Inclusion winner at the Greater Manchester Good Employment Awards 2026

Your Role

This work will involve liaising with internal and external account holders and organisations to ensure that accounts are kept up to date, whilst maintaining a high standard of customer service. Your work will impact on the collection rates. You will support customers as necessary whilst upholding the Stockport Council values:

• Keeping the people of Stockport at the heart of what we do.
• Succeeding as a team, collaborating with colleagues and partners.
• Driving things forward with ambition, creativity and confidence.
• Valuing and respecting our colleagues, partners and customers.

About You

You will be required to maintain Council Tax accounts, dealing with the public over the phone and by e‑mail or letter. It will also involve liaising with internal and external account holders and organisations to ensure that accounts are kept up to date, whilst maintaining a high standard of customer service.

If you don’t have any knowledge of these areas, we will help you to develop the skills and experience you already have with our internally delivered full training package. We also welcome applications from people who have worked in similar data processing roles, for example within the Civil Service, tax, insurance, banking or debt agency industry.

You will have the following attributes:

• Excellent communication and interpersonal skills
• Ability and confidence to deal with a wide range of customers over the phone and work well with other team members and services
• Effective organisational skills
• Excellent written English
• Ability to work accurately to deadline
• Ability to work flexibly to support the team’s core work and other objectives
• Experience of using office I.T applications including Microsoft Word and Excel.

About Us

Stockport Council’s Revenues and Benefits department is responsible for the collection of revenues including Council Tax and business rates, which make up over 80% of the Councils funding. This funding is then used to provide key services to Stockport residents and businesses. This includes funding schools and education, providing support to the boroughs most vulnerable children and adults, as well as repairing potholes and emptying bins.

Stockport Council’s Revenues and Benefits department is a fast paced and interesting place to work. The successful candidate will be working within an ambitious team providing an important service to the residents and businesses of Stockport.

The Council is committed to staff development, providing numerous training opportunities as well as career progression.

At Stockport Council we are one ambitious team on a mission to create opportunities for everyone who lives, works and spends time in the borough. Working at Stockport Council means contributing to one of the most thriving towns in the North. We’re keen to recruit people with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do.

We are proud to be recognised under the Good Employment Charter as an organisation committed to the wellbeing of our colleagues. As members of the charter, we have been recognised as a great place to work for all colleagues and pledge to pay the real living wage, engage staff in key decisions and endorse fair and flexible working conditions.

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