Medical Receptionist

We are looking for a warm, organised, and enthusiastic Medical Receptionist to join our busy and welcoming practice.

This is a fantastic opportunity for someone who enjoys working with people and thrives in a fast-paced environment. As the first point of contact for our patients, you’ll play a key role in creating a positive and professional experience, both over the phone and face to face.

Ideally, you’ll have some previous reception experience and feel confident juggling multiple tasks while remaining calm and approachable. You’ll be supported by a friendly team and given the opportunity to develop your skills within a professional healthcare setting.

We’re looking for someone who is:

• Motivated and hard‑working
• Friendly, approachable, and patient‑focused
• Professional and reliable
• Flexible and able to multi‑task
• A strong communicator with a positive attitude

If you enjoy helping others and want to be part of a supportive and dynamic team, we’d love to hear from you.

Welcome patients in person and over the phone, providing a warm, professional and reassuring first point of contact.

Efficiently assist and direct patients to the appropriate healthcare professional or service, ensuring their needs are handled smoothly and courteously.

Manage patient enquiries confidently and effectively, always delivering a high standard of customer care.

Support the wider practice team with general administrative assistance as required.

Promote a positive, friendly and professional image of the practice to patients and visitors at all times, whether face to face or over the telephone.

We are a large, welcoming teaching GP practice caring for over 14,000 patients, supported by a dedicated and enthusiastic multi‑disciplinary team. Our practice prides itself on delivering high‑quality patient care in a friendly, supportive and professional environment where every team member plays an important role.

We are seeking a motivated and proactive Medical Receptionist with strong interpersonal, administrative and IT skills to join our team. You’ll be working alongside experienced colleagues who are committed to supporting your development and success within the role.

Monday: 08:00 – 18:30

Tuesday: 14:00 – 18:30

Friday: 14:00 – 18:30

Previous experience in a similar role is desirable; however we welcome applications from candidates with transferable skills as full training will be provided.

To help us understand your suitability for the role, please ensure your application is fully completed and includes as much relevant information as possible.

Main duties of the job

We are looking for a friendly, organised and proactive Medical Receptionist to join our busy and supportive medical practice. This is a key front‑of‑house role where you will help create a welcoming experience for patients while supporting the smooth day‑to‑day running of the practice.

Main duties of the job

We are looking for a friendly, organised and proactive Medical Receptionist to join our busy and supportive medical practice. This is a key front‑of‑house role where you will help create a welcoming experience for patients while supporting the smooth day‑to‑day running of the practice.

• Welcome and assist patients and visitors, providing a warm and professional first point of contact

• Answer incoming telephone calls, documenting and directing them appropriately

• Book, amend and cancel patient appointments in line with practice procedures to ensure maximum efficiency

• Be available to work 45 days per week
  , with flexibility across varying shift patterns

• Respond to patient enquiries, liaising with GPs, nurses and other healthcare professionals as needed

• Ensure all tasks assigned by GPs and administrative staff are completed accurately and in a timely manner

• Maintain clean, tidy and well‑stocked reception, waiting areas, and clinical rooms

• Process home visit requests and accurately update patient records on the clinical system

• Use the practice’s online booking and triage system (Accu Rx), including:

  • Booking patients as advised by the Duty Doctor

  • Supporting patients with online…