Document System Administrator

About the Role

As a Document Systems Administrator, you will play a vital role in ensuring the smooth day‑to‑day running of our finance systems. You will support business‑as‑usual (BAU) operations by resolving user queries, maintaining system controls, and ensuring information flows effectively across platforms such as Microsoft Dynamics NAV, Tradeshift, and Conduent. You will work closely with internal teams and external providers to manage system performance, monitor data quality, and support e‑invoicing processes.

The role involves troubleshooting issues, onboarding suppliers, maintaining system data, and contributing to continuous improvement initiatives across our finance systems. You will also identify trends in system usage, improve reporting, and provide insight to reduce query volumes and enhance service delivery.

You are a detail‑oriented, proactive systems professional with experience supporting finance or ERP systems. You enjoy problem solving, working with data, and helping others understand and use systems effectively. You are confident engaging with stakeholders across the business and external partners, and you bring a collaborative, solutions‑focused approach to everything you do. You are passionate about continuous improvement and using insight to drive efficiencies.

• Act as a first point of contact for system queries, ensuring timely resolution in line with SLAs
• Provide support and escalation for finance systems including NAV, Tradeshift and Conduent
• Monitor system performance and BAU document transmissions to maintain quality and accuracy
• Manage onboarding of suppliers to e‑invoicing platforms and maintain accurate master data
• Analyse query trends and produce reporting to drive improvements and reduce ticket volumes
• Collaborate with internal teams to improve processes and system usage
• Support system updates, testing and implementation of new functionality
• Create user guides, deliver training and promote best practice across the business
• Manage and track tickets through the central system, ensuring adherence to KPIs and SLAs
• Contribute to continuous improvement of finance systems and reporting capabilities

This is a hybrid role based in the North region, with your main hub at Regent House, Stockport, and one day per week on site. The position is offered on a 4‑month fixed‑term contract, with a salary starting from £25,000.

• 27 days annual leave + 8 days bank holiday with the option of buying additional weeks’ leave
• A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities
• Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework
• SMART Pension contribution to which the company will contribute up to 6%
• A range of flexible benefits, including NHS retail discounts and Cycle to Work Scheme
• A great Colleague Assistance Programme and support for all areas of life

At NHS Property Services, we’re committed to creating an inclusive workplace where everyone can thrive. We welcome applications from disabled people and will make reasonable adjustments throughout the recruitment process and in the workplace to support your needs. If you require any support or adjustments, please let us know – we’re here to help.