Onsite IT Support Engineer

Onsite IT Support Engineer - 12 months fixed term contract

Salary: £26,000.00 per annum

Location: Cheadle (50/50 split between our office and customer site)

Hours of work: Monday to Friday - 9am to 5pm

• Provide onsite IT support at customer locations in Greater Manchester, resolving user issues efficiently.
• Act as the first point of contact for customer IT incidents and service requests.
• Log, manage, and update all support tickets accurately within the helpdesk system.
• Ensure all tickets are updated daily, even where there has been no customer communication.
• Diagnose and resolve hardware, software, and basic networking issues.
• Escalate complex issues to senior engineers or project teams when required.
• Collaborate with the Projects Team on installations, upgrades, and infrastructure deployments.
• Proactively identify potential issues and take preventative action where possible.
• Maintain compliance with IT security policies and report any suspected security incidents.

• Minimum of 2 years’ experience in a customer‑facing IT support role
• Microsoft 365 or Azure Fundamentals
• Strong knowledge of PC/laptop hardware and troubleshooting
• Good fault‑finding and problem‑solving skills
• Knowledge of Microsoft Windows desktop operating systems
• Experience with Microsoft 365 and productivity tools
• Basic understanding of Active Directory
• Basic networking knowledge (e.g., TCP/IP, DNS, DHCP)
• Experience using IT service management / ticketing systems

• 25 days holiday + bank holidays, with an extra day for each year of service (up to 30 days)
• An extra day off on your birthday or if you’re getting married
• £500 referral bonus
• Professional development – training and support to help you grow
• Eye care vouchers and discounted Medicash membership for healthcare savings
• Exclusive Virgin Media and O2 deals for you and your family/friends
• Exclusive discounts and savings at over 1,200 retailers