Technical Support Engineer

Responsibilities

Maintaining excellent communication with customers, stakeholders and internally within DAI whilst also focusing on following internal procedures.

• Providing support for bespoke applications via telephone and email.
• Being able to make application-sensitive decisions to mitigate potential disruption to service and filtering automated system alerts.
• Proactively monitoring large scale business-critical systems.
• All technical tasks are carried out with accuracy after an assessment of risks when performing actions on live customer applications.
• Using incident management and reporting tools and demonstrating the ability to work in a customer-facing role.
• Flexibility to travel to customer sites to aid understanding of customer operations and enhance technical skills and knowledge of DAI’s industry.
• Adapting to flexible working shifts, including nights and weekends, as a fundamental requirement of the role.

• Exceptional verbal and written communication skills.
• Excellent listening skills to comprehend customers’ reported incidents and translate them into technical and functional terms, as necessary.
• Ability to multi-task within a fast-paced and highly structured environment.
• Logical thinking applied in an engineering capacity; a strong software engineering or computing background is beneficial.
• Team player mindset and keeping sight of overall team goals.