Technical Engineer

About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share.

We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit  or follow Carrier on social media at @Carrier.

About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share.

We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit  or follow Carrier on social media at @Carrier.

As a Technical Support Advisor
, based in Stockport
, you will provide high-quality technical support to installers, dealers, and internal stakeholders, ensuring an excellent customer experience while supporting the continued success of Carrier and Toshiba Residential and Light Commercial Systems .

Working as part of the Technical Support team, you will deliver expert product guidance, troubleshoot technical issues, and support field activities. This role combines office-based technical support with occasional customer site visits, workshop activities, and participation in training and industry events.

• Provide technical support to installers, dealers, and customers via telephone and email.
• Manage the Technical Support inbox, ensuring enquiries are responded to accurately and within agreed service levels.
• Investigate technical issues and produce detailed technical reports and recommendations.
• Carry out customer site visits to provide on-site technical support and resolve product-related issues.
• Prepare documentation and paperwork required for invoicing site visits.
• Perform hands-on technical work within the workshop, including product inspections, testing, and fault diagnosis when required.
• Participate in the Technical Support on-call phone rota to provide out-of-hours assistance as required.
• Support the preparation and delivery of PP Technical Training sessions.
• Assist with the setup, maintenance, and operation of technical display equipment for exhibitions, demonstrations, and customer events.
• Maintain accurate technical records and contribute to the continuous improvement of technical support processes.
• Work collaboratively with internal departments, including Service, Sales, Training, and Product Management, to deliver effective customer solutions.
• Ensure all work is carried out in accordance with company policies, quality standards, and health and safety requirements.

• Experience in a technical support, service engineering, or HVAC-related role.
• Strong fault-finding and diagnostic skills.
• Excellent customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Good report writing and documentation skills.
• Proficiency in Microsoft Office applications.
• Full UK driving licence and willingness to travel for customer site visits when required.
• A proactive, team-oriented approach with a commitment to delivering high-quality technical support.

The annual salary for this position is between £24,785.00-£49,420.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other…