Technical Support Engineer

Arden White Aerospace and Defence Recruitment are currently with a leading manufacturer in the Stockport area.

We are currently recruiting for a Technical Support Engineer paying in the region of £28,000 - £35,000 per annum, depending on qualifications and experience.

Role Purpose
The Technical Support Engineer is the first line of expert help for customers, distributors and site engineers.
To keep customers' systems working safely and reliably by resolving technical issues quickly and accurately
The role provides post-sales technical support
The engineer turns field problems into clear fixes, documentation and product feedback
They support onsite engineers by phone and email, and train clients and engineers to commission, configure, calibrate and maintain systems in line with relevant standards.

Key Responsibilities
Customer and partner support

Provide live technical support by phone and email to engineers working on site, guiding them through installation, commissioning, fault-finding and calibration.
Respond to customer technical queries by phone, email, logging every case in a support system.
Diagnose faults on gas detectors & controllers and guide customers to a fix.
Escalate unresolved or safety-critical issues with full fault data and evidence.
Key skills required:

Ideally have an engineering background to be able to understand products
Previous Technical Support experience is advantageous
Apply today as our client is urgently looking to fill this position and so it won’t be vacant for long!
We know engineering.  We know aerospace.  We know recruitment.  And we know how a personal touch is recognised, appreciated, and remembered.
 
Arden White prides ourselves on the quality of service we are able to offer our clients and candidates alike.  However,  due to the unprecedented response of applications at the moment, please assume that if you have not been contacted by the team within 14 days your application has been unsuccessful due to the specific requirements of this position.
However, we will endeavour to contact you in due course to find out more about your requirements so we can assist on future positions.
Arden White is acting as a recruitment agency for this position

If you feel you have the skills to succeed in this role, please click to apply.

Arden White specialises in technical engineering recruitment, and all job applications are managed by our team. We believe in the value of a personal touch, and we work hard to deliver a swift, professional, and friendly service for our clients and candidates. We are acting as a recruitment agency on behalf of our client for this vacancy, and whilst we are advertising the role, we are not the hiring company.

Due to the high volume of applications, we’re unable to respond to everyone individually. If you haven’t heard from us within 14 days, unfortunately you’ve not been unsuccessful on this occasion. However, please continue to monitor our website vacancies for more opportunities