Operations Coordinator

Operations Coordinator (Permanent)

Location: Cheadle Hulme, Stockport SK8
Salary: Up to £29,000 + BONUS

Are you confident on the phone, calm under pressure, and great at keeping people informed? Join a busy transport business as an Operations Coordinator. This permanent role is ideal if you enjoy being the key link between customers, drivers, and the Operations Team-helping day-to-day transport run smoothly and professionally.

• Answering and placing calls with customers, drivers, and internal colleagues
• Updating and monitoring transport jobs and service information using internal computer systems
• Coordinating collections, deliveries, route updates, and overall job progress with drivers
• Delivering clear, timely delivery updates and communicating any operational changes
• Managing customer expectations when timings or requirements shift
• Supporting the team with day-to-day operational challenges, including troubleshooting and escalation where needed
• Keeping accurate records and notes in company systems
• Providing general administration and operational support

• A friendly, professional telephone manner and strong communication/listening skills
• The ability to negotiate practical solutions while staying calm and respectful
• Strong organisation and attention to detail, even in a fast-moving environment
• Comfort with learning and using computer systems quickly
• A positive, flexible, team-focused attitude (previous transport/logistics or customer service experience is a plus)

• Working hours:
  
  08:30-17:00, Monday to Friday (30-minute lunch break)
• Start:
  Immediate start available

Working in serviced modern offices with gym and showers onsite!

Brook Street (UK) Limited