Team Manager - Remortgage

Are you ready to do the best work of your career?

We’re looking for an influential, Team Manager with a passion for leadership, performance, and exceptional client service to join our expanding Stockport Remortgage team.

This is your chance to lead a high-performing group of Case Managers, shape culture, and drive meaningful operational impact, all while working in a supportive, progressive environment.

As a Team Manager, you will:

• Lead and develop a team of Case Managers
• Work closely with the Senior Operations Manager to steer department performance
• Drive operational effectiveness and deliver measurable efficiencies
• Build a culture centred on client care, engagement, and continuous improvement
• Empower your team to embrace change with confidence, enthusiasm, and resilience

This isn’t just a management role. It’s an opportunity to influence how we operate and champion a client first approach across the department.

• Develop and motivate the team, providing support, coaching, and performance management, including recruitment, onboarding, reviews, and performance improvement plans.
• Oversee workload distribution, resource planning (including absence management), and ensure compliance with company policies and procedures, including performance, attendance, and conduct.
• Facilitate team communication, training, and development, ensuring adherence to eLearning/compliance deadlines and effective implementation of procedural changes.
• Monitor team performance, using management information to inform priorities and drive continuous improvement. Address performance issues, participate in disciplinary processes, and conduct return-to-work interviews.
• Work closely with the Senior Operations Manager to contribute to the annual salary review process and perform other duties as required.

• Management experience leading high-performing teams in a client centric environment - Any regulated industry experience is desirable
• Performance driven with a passion to create engagement within your team and generate an attitude of enthusiasm in self and others regarding change and challenge
• Resilience with the ability to work effectively under pressure and to strict deadlines
• Ability to flex and prioritise between a wide range of tasks dependent upon business needs
• Enthusiasm for delivering exceptional customer service
• Excellent organisational skills with the ability to create strategies and plan
• Excellent interpersonal and relationship building skills
• Result organized, with strong attention to detail

We aim to reward your hard work generously starting with a competitive salary and bonus.

• 25 days holiday
• Hybrid working
• Your birthday off!
• Free conveyancing legal fees
• Moving home days off
• Volunteering days
• Retailer discounts
• Refer a friend bonuses

At Movera, we are committed to fostering a diverse, equitable, and inclusive environment where all team members feel valued and respected. We believe that a diverse workforce brings unique perspectives and ideas that drive innovation and excellence. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups.

Please note that as part of our commitment to maintaining a safe and trustworthy workplace, all offers of employment are subject to satisfactory completion of DBS (Disclosure and Barring Service) checks and financial background checks. These checks are conducted to ensure the safety of our employees and clients and to uphold the highest standards of integrity and compliance in our operations.