Homeless Support Officer; Temporary Accommodation

The Vacancy

Permanent, Full time, 37 hours per week (rota including evenings/weekends)

Make a real difference - every single day. We're looking for a Homeless Support Officer to join our Temporary Accommodation team, supporting people at one of our Skylight schemes. This is a rewarding, hands‑on role where no two days are the same and where your work genuinely changes lives.

You’ll work closely with individuals and families experiencing homelessness, helping them stabilise their situation, develop life skills, and move towards more permanent housing.

As a Homeless Support Officer, you’ll balance housing management, support work, and practical problem‑solving, including:

• Supporting a caseload of residents with a wide range of needs – from early help to more complex support
• Managing admissions and move‑ons from temporary accommodation
• Collecting rent and service charges and helping residents maximise income through benefits or employment
• Creating, reviewing, and delivering personalised support plans
• Carrying out health & safety checks, tenancy visits, and scheme inspections
• Responding calmly and empathetically to challenging or emergency situations
• Working closely with partner agencies to achieve the best outcomes
• Helping re‑let properties quickly, including preparing voids when needed

You will be required to work on a shift basis for this role. Shifts include 8‑4, 9‑5, 10‑5.30, 2‑10pm and weekend working (a rolling rota of 1 in 6 weekends).

You don’t need to have done this exact role before – but you do need the right values, resilience, and people skills.

You’re likely to be:

• Passionate about supporting people facing homelessness
• A confident communicator who can build strong, professional relationships
• Comfortable working with challenging behaviour and complex situations
• Organised and able to manage your own workload
• Calm under pressure and able to make sound decisions
• IT‑confident and good at keeping accurate records

Experience in housing, support work, customer service, or a similar people‑focused role is ideal. A driving licence and access to a car is desirable.

Personal Development
Work/Life Balance
Embrace Diversity

This role will be on SKylight terms and conditions.

The successful applicant’s appointment will be subject to satisfactory enhanced clearance by the Disclosure and Barring Service.

The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values.