Customer Experience Agent

Customer Experience Agent

Certain Advantage is hiring for a Customer Experience Agent based in Stockport. The role is a temp to perm role.

The Company
We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity,

The Role:

We’re looking for an enthusiastic and proactive Customer Service Experience Agent to join their existing customer experience team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you!

Key Responsibilities

Blended contact centre role
Sales through service
Handle a large volume of telephone and email enquiries
Dealing with inbound bookings
Appointment Booking
Schedule Sales appointments efficiently for both inbound and outbound enquiries,
Ensuring a smooth handover to the sales team.
Arranging renewals with existing customers
Maximise all opportunities to sell
Live Chat Management:
Proactively engage with customers via live chat,
Responding to sales enquiries with speed accuracy and professionalism.
Conduct Follow up calls and communications to ensure customer satisfaction post sale.
£12.24 an hour plus bonus (£25,467, OTE £35,000) Shifts are working 8.00am-5.00pm and 9.00am-6.00pm on a rotational basis and 1 in 5 Saturdays 9am-1.00pm (40 hours a week)
Start dates Monday 1st December 2025 and Monday 8th December 2025

The Individual

Previous experience in customer service ideally within a contact centre environment.
Excellent communications Skills – verbal and written.
Customer first approach.
Motivation and desire to succeed
Excellent sales skills – objection handling with the ability to work to targets
PC literate
Problem solving abilities
The drive to build customer rapport
Ability to handle pressure working in a busy call centre environment.
Results-oriented with a proven history of meeting or exceeding sales targets.
Experience handling objections and turning dissatisfied customers into loyal ones
Empathetic
Persuasive and results driven,
Conflict resolution/negotiation,
Attention to detail.
Capable of working independently as well as collaboratively within a team

Working with Certain Advantage
We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it.
We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips