Retentions Specialist

The Company

We’re working with a business that’s a leading automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity.

We’re looking for an enthusiastic and proactive Customer Service Retention Specialist to join their existing sales team. If you thrive in a fast-paced environment and have strong organisational and communication skills, this is the perfect temp to perm role for you!

• Contact existing customers to discuss their renewals.
• Offer retention solutions and identify opportunities to maintain long‑term relationships.
• Schedule sales appointments efficiently for both inbound and outbound enquiries and ensure a smooth handover to the sales team.
• Arrange renewals with existing customers.
• Proactively engage with customers via live chat, responding to sales enquiries with speed, accuracy and professionalism.
• Conduct follow‑up calls and communications to ensure customer satisfaction post‑sale.

£12.24 an hour, plus bonus (£25,467, OTE £35,000). Shifts are working 8.00‑am‑5.00‑pm and 9.00‑am‑6.00‑pm on a rotational basis and one in five Saturdays 9.00‑am‑1.00‑pm (40 hours a week).

• Previous experience in customer service or sales ideally within a contact centre environment.
• Excellent communication skills – verbal and written.
• Highly organised with the ability to manage multiple priorities.
• Comfortable working in a fast‑paced environment.
• Results‑oriented with a proven history of meeting or exceeding sales targets.
• Experience handling objections and turning dissatisfied customers into loyal ones.
• Persuasive and results driven.
• Capable of working independently as well as collaboratively within a team.
• Proficient in using CRM software.

We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it.

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