Patient Access Clerk

Main area Corporate Services Grade Band 2 Contract Permanent Hours Part time - 17 hours per week (To be arranged) Job
-CP-8184828-A

Site The James Cook University Hospital Town Middlesbrough Salary £25,272 Per annum (pro rata) Salary period Yearly Closing 15/10/2026 23:59

Based in a busy office environment, this is an opportunity to work with the patient access team. You will be providing a comprehensive service dealing with all requests for the release of information in accordance with the provisions of the Data Protection Act, Freedom of Information Act and the Environmental Information Regulations.

Our ideal person will need computer skills, be numerate and have a good standard of literacy. You must be prepared to work as a supportive and committed team member and display an enthusiastic and self-motivated attitude to ensure our deadlines are achieved. The workload is busy and you have to be able to work with speed and accuracy at all times.

Please note this post will close at sufficient applicants.

South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations.

Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.

We are committed to supporting our staff through an inclusive and supportive working environment, offering health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development.

We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

• GCSE’s A-C or equivalent qualification or experience
• NVQ 2 in Business Administration or equivalent experience

• Demonstrate ability to develop knowledge of hospital layout and manual handling which will be acquired through on the job instruction.
• Ability to record/ document information clearly in line with policy and procedure.
• Ability to use initiative and make decisions within sphere of work and/ or knowledge recognising where assistance/ escalation are required.

• Previous experience of working as part of a team
• Experience of working effectively in a busy environment.
• Experience of organising and prioritising own workload

Important - Once sufficient applications have been received this vacancy may close early.

Disclosure and Barring Checks (DBS)
It is the policy of South Tees Hospitals NHS Foundation Trust that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost of their DBS. The method of payment for this is via salary deduction from your first month's pay.

Qualifications
Please note the essential qualifications required for the post are outlined within the Person Specification. You are required to provide original evidence of the necessary qualifications for the post at interview should you be shortlisted.

You will also be required to provide original copies as part of the pre-employment check screening.

New Starters – Probationary Period

For any new employees commencing employment with South Tees Hospitals NHS Foundation Trust, you will be subject to satisfactory completion of a 6 month probationary period. Please note that internal applications…