Clerical Officer

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Main area Clerical Officer Grade NHS AfC:
Band 2 Contract Permanent Hours Part time - 30 hours per week (Occasional weekend working as necessary hours to be worked will be between 08:00-18:00) Job
-CSU

Site North Tees Hospital Town Stockton on Tees Salary £25,272 Per annum Salary period Yearly Closing 28/10/2026 23:59

We are looking for a friendly individual with a positive approach, to work as part of the team in the Breast Unit. Suitably qualified applicants are invited to apply for the post of Clerical Assistant, joining a dedicated team of staff providing administrative support to the Department. The Breast Screening Service invites approximately 50,000 clients per year for well woman breast screening and also provides a Breast Symptomatic Service.

This post holder will be a valuable member of the Team and will often be the first point of contact in representing the Service/Department.

A flexible approach to work within the core hours:
Monday to Friday 8.00am to 6.00pm.

The post holder will join a team of friendly staff motivated to provide an efficient administration service to patients attending the department and will include but not limited to: provision of an effective and efficient administration office, dealing with queries and telephone calls in a professional manner.

The post holder will assist with data entry using appropriate IT systems. Good attention to detail and accuracy is a requirement of the role.

The role will require the post holder to collect notes from Health Records.

Provide cover at reception facilitating logging of attendees and booking appointments.

Dealing with queries from service users including GP, patients and other external departments.

General office duties as required.

South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations.

Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.

We are committed to supporting our staff through an inclusive and supportive working environment, offering health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development.

We are committed to fostering an inclusive recruitment process and welcome applications from suitably qualified candidates, including those who first language is not English.

We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

This post holder will be invaluable to the Breast Screening & Symptomatic Service helping to facilitate the administration service, providing cover at reception facilitating the logging of attendees against clinic lists, booking appointments using appropriate IT systems.

Dealing with queries from service users including the multi-disciplinary team within the breast service and with staff from other departments and external organisations, General Practitioners, patients and their representatives in a professional and courteous manner that is consistent with all legislation, policies and procedures including data protection and confidentiality, Sourcing any relating information that might help deal with a query, taking accurate written messages and passing more complex queries on to relevant staff (if appropriate to work…