Business Support Team Leader

At Oxfordshire County Council, everything we do is focused on supporting people and communities to thrive. Within Adult Social Care, our ambition is to help residents live independent and fulfilling lives, connected to their communities and supported at the right time and in the right place. Our Business Support Service plays a vital role in making this possible. We provide high-quality, responsive support to Adult Social Care teams, helping services operate effectively, meet their statutory responsibilities and deliver the best possible experience for Oxfordshire residents.

We are committed to continuous improvement, collaboration and making the best use of our people, systems and resources. This is an exciting opportunity to join a supportive service where your leadership, ideas and ability to make positive change will be valued.

We are looking for an enthusiastic Business Support Service Team Leader to lead and develop a team providing high-quality business support to our Adult Social Care locality services. You will manage and motivate colleagues, oversee workloads and administrative processes, maintain high standards of data quality and customer service, and work closely with operational teams to identify opportunities for improvement. You will also support recruitment, induction, supervision and development of staff, manage complex or escalated enquiries and contribute to service and system changes.

The role provides a great opportunity to develop your leadership skills while helping shape efficient, responsive business support services.

Safeguarding adults is an important part of our work. You will help ensure colleagues understand their safeguarding responsibilities, handle sensitive information appropriately and recognise and escalated concerns through the correct routes. Oxfordshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults, and expects all employees, workers and volunteers to share this commitment.

You will be a positive, organised and supportive leader with experience of supervising or managing staff within an administrative or business support environment.

You will have:

• Strong leadership and communication skills
• Excellent organisation and prioritisation skills
• A commitment to high-quality customer service
• Confidence handling complex and sensitive enquiries
• Good IT skills
• A collaborative and flexible approach to change
• A focus on continuous improvement
• A strong commitment to Safeguarding Adults

Most importantly, you will enjoy developing people, building strong relationships and finding practical ways to improve services.

In return, you will join a supportive organisation where your development and wellbeing matter. Benefits include:

• Opportunities for learning, development and career progression.
• Access to wellbeing support, including the Employee Assistance Programme.
• Flexible working opportunities, subject to the needs of the service.
• A supportive and collaborative working environment.
• The opportunity to make a genuine difference to services supporting Oxfordshire residents.

Oxfordshire County Council is open to discussions about flexible working arrangements, including options such as flexitime, part-time working and job sharing, depending on the requirements of the role and service. Your office base may be subject to change as we are currently transitioning between temporary and permanent office locations due to the closure of County Hall. If this is applicable to you, you will be notified, but no reimbursement will apply in respect of travel.

At Oxfordshire County Council we are proud of our diverse workforce. Everyone…