Customer Success Executive

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This range is provided by Membership Bespoke. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

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Customer Success Executive

UK Membership Organisation

Stockton-on-Tees – 4 Days Office, 1 Day Home

Salary: £28,000-£33,000 dependent on experience, plus excellent benefits

Full-Time | Permanent

A well-established and purpose-driven membership organisation is currently seeking a proactive and personable Customer Success Executive to help build strong member relationships and ensure members are receiving maximum value from their membership.

The Role of Customer Success Executive

This is a key member-facing role where you will act as an account manager across a portfolio of members. You'll serve as the main point of contact, delivering tailored support, personalised guidance, and proactive outreach to enhance engagement, satisfaction, and retention.

Key Responsibilities

• Proactively engage with a portfolio of member organisations via phone, video calls, email, and face-to-face meetings
• Build rapport and trust by establishing regular contact and understanding member needs
• Ensure member records are kept up-to-date in the CRM system
• Promote membership benefits such as events, resources, and learning programmes
• Support onboarding for new members to ensure they are fully integrated into the community
• Work closely with internal teams to align messaging and enhance the member experience
• Track interactions and feedback to help shape member engagement strategy
• Experience in a customer-facing, account management or membership engagement role
• Excellent interpersonal and communication skills, with the ability to build trust and rapport across a range of stakeholders
• Confident in delivering outbound communications and promoting services in a consultative, value-led way
• Organised, detail-oriented, and able to manage multiple priorities simultaneously
• A collaborative and flexible mindset with a focus on providing solutions
• Experience working within membership bodies, professional associations or the technology sector
• Proficiency in using CRM systems to manage contact and engagement data
• Familiarity with platforms such as Zoom and Microsoft Teams
• Awareness of enterprise software or B2B technology environments

To apply for the role, please send your CV

Due to the volume of applications, we are only able to contact successful applicants. Therefore, if you have not heard from us within 10 working days, please deem your application as unsuccessful on this occasion.

Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.

• Seniority level Associate

• Employment type
  
  Full-time

• Job function
  
  Sales, Business Development, and Customer Service
• Industries Non-profit Organizations

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