Customer & Operations Support Assistant

Position: Customer & Operations Support Assistant
Customer & Operations Support Assistant

Contract to Perm - £15-18 per hour

Stockton On Tees - Onsite Role

We are currently recruiting on behalf of our client for a dynamic Customer & Operations Support Assistant. This is a fantastic opportunity for someone who enjoys variety in their day and thrives in both customer-facing and hands-on environments.

If you’re organised, practical, and comfortable being taught basic technology fixes this could be the perfect fit. You do not need any experience except great customer service and administration skills to do this role - everything else will be taught!

The Role

You’ll be involved in three key areas:

Customer Service & Administration

* Communicating with eBay customers to resolve enquiries and issues

* Arranging courier shipments and collections

* Managing customer returns and repair requests

* Using Microsoft Excel and Teams daily

Stock Control

* Conducting regular stock checks

* Ensuring physical inventory matches system records and eBay listings

* Maintaining accurate inventory data

Technical Repair Work - That will be Taught!

* Diagnosing faults

* Replacing faulty components

* Testing equipment to ensure it is fully operational and ready for reuse

About You

* Strong communication skills and a customer-focused mindset

* Comfortable working with Microsoft Excel and Teams

* Organised with good attention to detail

* Practical and hands-on, with an interest in troubleshooting or repairs

* Experience in customer service, stock control, or technical repair is beneficial — but full training will be provided

Why Apply?

* Varied role with a mix of office and practical work

* Full training and support provided

* Opportunity to develop technical and operational skills

* Join a growing, forward-thinking business

If you’re looking for a role that keeps you engaged and gives you exposure across multiple areas of a business, we’d love to hear from you