Customer Service Agent Spa

Job Title : Customer Service Agent (Spa)
Hours : 37.5 per week
Rate of Pay : £25,154 per annum
Location : Darlington
Are you passionate about delivering exceptional customer service for spa clients? Bannatyne Group is seeking a friendly and professional Spa Customer Service Agent to join our dedicated team. If you have excellent communication skills, a customer-focused attitude and a love for the wellness industry, we want to hear from you!

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

• Handle any inquiries and complaints via email, telephone, live chat and any other mediums the business may use.
• Investigate queries/complaints, in accordance with guidelines and in a timely manner.
• Answering queries from guests, third parties and our club locations.
• Address any client inquiries and provide information about spa services such as packages, treatments, policies, terms and conditions.
• Manage spa bookings on behalf of guests such as making and amending bookings.
• Support colleagues during busy periods and contribute to a positive team environment.
• Participate in team meetings, training sessions and professional development activities.

• Strong written and verbal communications skills.
• Excellent problem solving abilities and attention to detail.
• The ability to work collaboratively with colleagues to achieve common goals.
• Be self motivated and able to work independently.
• The ability to demonstrate a commitment to providing exceptional customer service and understanding customer needs.
• Have the ability to adjust to changing priorities and remain flexible in a dynamic environment

It would be desirable if you had previous experience in complaint handling, along with experience in the health, wellness and fitness industry. It would also be advantageous if you had knowledge of Bannatyne Group services and offerings.

Bannatyne Group is dedicated to providing top-tier health and wellness services, committed to improving the quality of life for our members. Our team is integral to delivering excellent customer service and we ensure to provide everyone with further opportunities to develop their knowledge and skills.

Join us and be part of our mission to promote health and wellness.

Join us at Bannatyne, where every team member makes a difference!