Member Experience & Service Design Lead - Hybrid
Listed on 2026-10-18
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Design & Architecture
UI/UX Design
Railpen is seeking a hands-on Member Experience & Service Design Manager in Darlington (hybrid). You’ll shape how members experience Railpen, map journeys, and convert insights into meaningful improvements across Service, Digital, and Communications.
You’ll collaborate across teams to deliver joined-up experiences online, by phone, or in writing. The role blends strategic thinking with delivery, using workshops and stakeholder engagement to drive initiatives that enhance member outcomes and
The Member Experience & Service Design Lead
- Hybrid role at Railpen Limited is now open for applications in Tees Valley, England, United Kingdom.
Join us at Railpen Limited as our next Member Experience & Service Design Lead
- Hybrid in Tees Valley, England, United Kingdom.
We are currently recruiting a Member Experience & Service Design Lead
- Hybrid for our team in Tees Valley, England, United Kingdom.
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