Member Experience & Service Design Lead; Hybrid
Listed on 2026-10-19
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Design & Architecture
UI/UX Design
Railpen is recruiting a Member Experience & Service Design Manager in Darlington with hybrid working (2 days in the Darlington office, flexible based on business needs). You will shape how members experience Railpen by using insight and service design to drive meaningful improvements across journeys and channels.
You will collaborate with Member Services, Digital, Communications, Change and Technology to turn insights into practical changes, delivering tangible benefits for members and embedding
For the Member Experience & Service Design Lead (Hybrid) position at Railpen, we are reviewing applications now.
Join us at Railpen as our next Member Experience & Service Design Lead (Hybrid) in Tees Valley, England, United Kingdom.
We are currently recruiting a Member Experience & Service Design Lead (Hybrid) for our team in Tees Valley, England, United Kingdom.
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