ICT Network Infrastructure Engineer

Join one of the region's leading local government ICT teams

Xentrall Shared Services is a highly successful partnership between Stockton-on-Tees and Darlington Borough Councils. We have an outstanding track record of delivering reliable, innovative and customer-focused ICT services to our partner councils and a number of external public sector organisations. Our reputation has been built on the dedication, expertise and professionalism of our people.

This is an exciting opportunity to become part of a friendly, supportive and highly skilled team that manages a large and diverse ICT estate supporting thousands of users across multiple organisations. Reporting to the Platform Team Leader you will play a key role in ensuring our network services remain secure, resilient and available while helping us deliver modern digital services to our customers.

Working as part of our ICT Platform Team, you will help manage and develop our network infrastructure and communications services across both on-premise and cloud-connected environments.

• Supporting and maintaining our LAN, WAN, wireless and internet connectivity services.
• Managing and troubleshooting network technologies including routing, switching and secure connectivity.
• Supporting Microsoft Teams administration and associated communication services.
• Working with Microsoft 365 and Azure-connected cloud infrastructure services.
• Monitoring network performance, capacity and availability.
• Producing and maintaining technical documentation and network diagrams.
• Supporting security, resilience and compliance activities across the network estate.

We are looking for someone with experience of supporting enterprise network infrastructure who enjoys solving problems, learning new technologies and delivering excellent customer service.

You will have experience in areas such as:

• Network administration and support.
• Routing and switching technologies.
• TCP/IP networking, VLANs, DHCP and DNS.
• Wireless networking and secure connectivity.
• Microsoft Teams, Microsoft 365 or Azure services.
• Network monitoring and troubleshooting.
• Technical documentation and service management processes.

Just as importantly, you'll be a team player with strong communication skills who enjoys working collaboratively with both technical and non-technical colleagues.

At Xentrall you'll be joining a team with a strong reputation for delivering excellent ICT services across local government and the wider public sector.

• The opportunity to work with modern network, cloud and Microsoft technologies.
• A supportive and experienced team that shares knowledge and helps each other succeed.
• A varied role with exposure to a wide range of technologies and projects.
• Opportunities for professional development, training and certification.
• The chance to make a real difference to services relied upon by residents, staff and partner organisations across the region.

To learn more about the role and what we're looking for, please refer to the Job Description and Person Specification in the Supporting Documents section.

We offer an attractive benefits package designed to support your career, wellbeing and work-life balance, including:

• A competitive salary of up to £45,529
• 27 days annual leave per year rising to 32 with 5 years service (plus bank holidays). Ability to purchase additional leave is also available.
• Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.
• Access to a number of other employee benefits including learning & development opportunities, a car lease scheme, discounts at high street and online retailers, access to online GP appointments, an employee assistance…