Service Desk Analyst — 1st Line IT Support/7 Shifts
Listed on 2026-10-11
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IT/Tech
IT Support, HelpDesk/Support, IT Business Analyst, Technical Support
NEC Software Solutions in Hartlepool seeks a 1st line IT Support Analyst to deliver frontline IT support for users, manage tickets, and resolve incidents within SLAs. The role requires strong customer service, timekeeping, and ITIL awareness, with eligibility for UK security clearance.
You will handle incidents, service requests, and change requests, logging all details in ITSM, and provide timely updates while maintaining documentation and participating in team meetings.
Consider building your career as a Service Desk Analyst — 1st Line IT Support (24/7 Shifts) at NEC Software Solutions.
Full responsibilities and requirements are described in the listing above.
Learn more about the Service Desk Analyst — 1st Line IT Support (24/7 Shifts) role in the description above.
We appreciate your interest in this position.
Join NEC Software Solutions and contribute to our ongoing work.
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