First-Line IT Support Analyst
Listed on 2026-10-12
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IT/Tech
IT Support, HelpDesk/Support, Technical Support, IT Business Analyst
NEC Software Solutions in Hartlepool is seeking a proactive 1st line IT support analyst. You will handle customer inquiries, log incidents in the ITSM tool, and perform initial investigation to keep services running smoothly. Accurate logging, timely updates and SLA adherence are essential.
The role involves 24/7 shift work with a 14 shifts every 28 days cycle. Strong knowledge of Microsoft Office, excellent communication, flexibility and ownership are highly valued, along with eligibility for
As a First-Line IT Support Analyst, you will play an important part at NECSWS in Tees Valley, England, United Kingdom.
The following role is for a First-Line IT Support Analyst with NECSWS.
Our group is growing, and we are hiring a First-Line IT Support Analyst in Tees Valley, England, United Kingdom.
This role is for the First-Line IT Support Analyst role at NECSWS.
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