Head of Supply Chain

Location:

Stockton-on-Tees HQ with hybrid working flexibility

Founded over 23 years ago by hair extension expert Victoria Lynch, Additional Lengths has grown into one of the UK’s leading hair extension specialists, delivering premium products to professionals and consumers worldwide, with ethical sourcing and excellence at the heart of everything we do.

Headquartered in Stockton-on-Tees in the North East of England, with a co-working space in London, we combine strong regional roots with a growing national and global presence.

We’re home to , our direct-to-consumer destination for luxury extensions, and Remi Cachet, the UK’s number 1 brand for professional hair extensions, setting the industry standard for premium hair, seamless results, and ethical sourcing.

As a certified B Corp, we’re proud to meet the highest standards of social and environmental performance, transparency, and accountability. From ethical hair sourcing and long-term supplier partnerships to a genuine focus on employee wellbeing, we believe great business should also be a force for good.

Recognised as one of the Sunday Times Best Places to Work in 2024, we foster a culture built on passion, creativity, and innovation. Our team has more than doubled in size in recent years, and with over £25 million in revenue last year, we’re experiencing exceptional global expansion with continued growth ahead.

The Head of Supply Chain owns Additional Lengths’ Group supply chain from end to end: aligning supply with the demand plan, purchasing stock on the best terms, holding the right inventory, and optimising our order to delivery process. The role brings demand planning, procurement, inventory and, warehousing and outbound logistics under a single owner, with accountability for cost-to-serve, product availability and working capital.

Reporting to the Operations Director, the role leads a team, including a dedicated Demand Planner who leads the demand forecast, and Warehouse Manager who leads customer fulfilment and goods in.

• Own purchasing and supplier relationships.
• Oversee the purchase order process in line with demand and inventory plan. Negotiate pricing, minimum order quantities, lead times and payment terms.
• Manage supplier performance on delivery, quality and defects.
• Oversee inbound logistics, lead times and imports.

• Set incoming quality control standards and acceptance checks, with particular rigour on human hair quality.
• Hold suppliers to clear ethical and labour standards, backed by audits.
• Maintain traceability and provenance of the hair, from source to stock, protecting both compliance and the brand.

• Map and manage single supplier and lead time risk across our product portfolio.
• Develop alternative and second sources for critical lines.
• Maintain contingency and business continuity plans for supply disruption.

• Own the end-to-end plan with ultimate accountability for it. Whilst the Demand Planner leads the demand forecast; the Head of Supply Chain owns the supply planning, the balancing decision, and the plan as a whole.
• Chair the monthly sales and operations planning (S&OP) process, reconciling demand, supply, finance, marketing, and commercial into one agreed plan, and own the trade-offs and sign-off.
• Translate the agreed demand plan into the purchasing and inventory plan, allowing supply to meet demand at the right cost and working capital.
• Line manage and develop the Demand Planner and keep demand inputs decision read and the S&OP cadence sharp.

• Set safety stock, reorder points and replenishment policy to maintain availability without…