Vulnerable and Older Persons Manager; Quality and Compliance

Join us as a Vulnerable & Older Persons Manager (Quality and Compliance) at Thirteen Group!
Role Overview
Thirteen Group is on the lookout for a Vulnerable & Older Persons Manager to join our Vulnerable and Older Persons team across the Tees Valley and connected areas. In this role, you’ll be responsible for the day-to-day delivery of high-quality housing and support services, ensuring they are safe, compliant, and meet agreed standards. You’ll manage risk, oversee budgets and performance, and work closely with partners to continuously improve outcomes for customers.
Thirteen Benefits

• Salary - £57,660 per annum
• Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
• Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
• Simply Health save money on common health expenses and get access to health and wellbeing support services.
• T’dar our Discount and Reward platform giving you huge savings on everyday brands.
• Opportunities to buy and sell annual leave.

Key Responsibilities

• Managing allocations, lettings, empty homes and tenancy sustainment, including resolving anti-social behaviour within the Vulnerable & Older Persons portfolio
• Using data and insight to improve services
• Managing the quality and compliance function across vulnerable and older persons
• Building strong partnerships with local authorities, health services and other stakeholders to improve outcomes
• Leading and developing teams while managing budgets and resources to deliver value for money and performance targets

About You

• You should be working towards, or hold a Level 4 CIH qualification
• Experienced in leading housing or support services
• Strong leadership skills, with the ability to drive performance and deliver high-quality customer outcomes
• Commercially aware, with experience managing budgets, resources and delivering value for money
• Confident managing contracts, performance and service improvement activity
• Able to build effective relationships and influence a wide range of internal and external stakeholders

Why Thirteen At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers.
Our vision is to be the most trusted housing association, with happy customers. In fact, we put customers at the heart of everything we do.

• Join a team that’s local at heart but welcomes talent from everywhere.
• Be part of an organisation that values diversity and inclusivity.
• Be a part of a company that offers tailored support services, going beyond just housing solutions.

NO RECRUITMENT AGENCIES, please.
If you’d like to talk more about the role please contact Lynsey Jones, Head of Vulnerable and Older Persons Services on for an informal discussion.
As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.