Service Manager

Overview

The most remarkable people share one simple quality:
They care. At Change Grow Live Stockton, we believe that people thrive when they feel safe, supported and valued. Every day, our teams work alongside individuals, families and communities facing some of life's most complex challenges - combining compassion with evidence-based practice and a steadfast belief in people's potential to change. We don't offer one-size-fits-all solutions.

We listen. We learn. We respond. Our approach is rooted in trauma-informed, person-centred care, shaped by lived experience and delivered through strong partnerships across health, social care and community systems. Guided by our values - be open, be compassionate, be bold - and our Thrive people strategy, we are committed to:

• Creating the conditions for success for people who work and volunteer with us
• Working together to deliver high-quality, evidence-led services
• Fostering belonging
  , inclusion and psychological safety so everyone can do their best work

We are excited to offer an opportunity for a Service Manager to lead our Stockton service, playing a pivotal role in shaping safe, effective and inclusive care across the borough. This is a senior leadership role within a complex, multi-disciplinary system. You will provide clear strategic and operational leadership, working closely with clinicians, team leaders, shared-care partners, community pharmacies and wider system partners to deliver excellent outcomes for people who access our services.

Hours: 37.5 per week

Salary: Stockton

Please note:

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

• Lead and develop a high-performing, values-led service
• Champion quality, safety and continuous improvement
• Embed learning, reflective practice and staff development
• Build strong, trusted partnerships across Stockton's health and care system
• Ensure equitable access, visibility and responsiveness across diverse communities

As the CQC Registered Manager, you will hold responsibility for governance, performance, risk and regulatory compliance - creating clarity, accountability and the conditions for your teams to thrive.

• Is values-driven and people-centred
• Leads with compassion, curiosity and confidence
• Thrives in complexity and system leadership
• Believes that great outcomes for people start with supported, empowered teams

What you'll lead and deliver:

• Lead the strategic and operational delivery of the Stockton service, collaborating closely with clinicians, team leaders and wider partners.
• Shape and strengthen partnerships, ensuring transparent communication, shared accountability and impactful outcomes.
• Provide values-driven leadership that nurtures learning, belonging and professional development across your team.
• Champion safeguarding excellence for children, young people and adults.
• Build positive, constructive and supportive relationships with internal and external partners.
• Drive governance, performance and quality frameworks to ensure the service consistently delivers meaningful, life-changing support.

• Significant experience managing community, criminal-justice or substance-misuse services.
• A track record of delivering high-quality services across diverse or complex localities.
• Experience establishing or leading multi-site hubs or service models.
• Confident oversight of contracted services, delivery systems and partnership arrangements.
• Strong capability in change management and collaborative leadership.
• Skilled senior-level partnership working and relationship building.
• Robust knowledge of performance frameworks, data systems and…