Deputy Manager

Deputy Manager – Jollyes Pets - Hartlepool. Salary £28,038p.a. + bonus potential of up to £2k p.a*. Following exciting recent and continued growth, Jollyes is looking for a talented individual to be the Deputy Manager in our Hartlepool store. This is a fantastic opportunity to join an award-winning company voted Best Retailer in the Retail Week awards, and included in the Sunday Times 'Best Places to Work' list and accredited by the Pet Sustainability Coalition.

This is a hands-on leadership role. You'll be on the shop floor every day - supporting your Store Manager and coaching the team through live customer interactions, helping with deliveries, and setting the standard through what you do, not just what you say. If you want to build your leadership experience and see the impact of it in real time, read on.

At Jollyes, we’re as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it’s needed most.

• Competitive salary of £28,038 p.a., plus annual bonus potential of up to £2k p.a.,
  * subject to reaching pre-agreed measures.
• Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts.
• Retail Trust Membership: Counselling, wellbeing, and financial support.
• Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services.
• Health & Wellbeing Support: Online GP, mental health services, fitness programs, dental care, and cancer support.
• Workplace Pension: Legal & General scheme (EE 3%, ER 5%).
• Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options.
• Enhanced Family Leave: Maternity and paternity packages above statutory levels.
• Recognition & Rewards: Top Dog Award with extra day off and perks.
• Lifestyle Benefits: Cycle2
  
  Work scheme and discounted David Lloyd membership.
• Learning & Development: Ongoing training for career growth.

• Supporting your Store Manager in leading the team day-to-day, deputising fully in their absence and helping create an excellent culture and working environment, demonstrating our values of being:
  Genuine, Wise, Eager, Focused, Together.
• Running a successful store
  -helping to manage KPIs around people, store standards, customer service, and financial performance, and playing a key role in maximising turnover and gross margin while controlling costs.
• Helping build a strong sales culture in-store: coaching your team to spot every opportunity to add value for the customer - confidently suggesting complementary products, seasonal offers, or additional services that genuinely improve the experience for pets and their owners. This isn't about hard-selling
  -it's about helping your team have great conversations that naturally lead to a bigger basket and a better-served customer.
• Ensuring you and your team deliver the highest standards of pet care
  , with pet welfare always the top priority, and promoting responsible pet ownership.
• Delivering exceptional customer service and a great shopping experience, with strong pet
  * and product
  * knowledge across the team. (
  * Training given)
• Supporting the recruitment, motivation, training and development of your team
  , and helping to promote Jollyes as an employer of choice locally.
• Sharing clear communication of key business updates and individual/team objectives.
• Genuinely hands-on, not office-based. You'll be out front with your team and customers — helping with deliveries, walking the floor, and helping drive performance through what you see and do in-store, not from behind a screen.
• Physically active by nature. Our products can be heavy and retail keeps you on your feet most of the day — if the idea of…