Order Processor

Location: Tees Valley

# Order Processor
* Middlesbrough* Monday to Friday, 9:00am to 5:00pm
* Full-time
* On-site, BM Bi-Folding Doors HQ Showroom Apply for this role

See all vacancies## The CompanyBM Bi-Folding Doors is a fast-growing specialist manufacturer and installer of bespoke aluminium bifolding doors, sliding doors, internal doors, windows and glazing systems. We work with both homeowners and trade customers, delivering high-quality, made-to-measure products backed by strong service, technical expertise and industry knowledge.

Due to continued growth, we are looking to recruit an Order Processor to strengthen the link between our Sales and Manufacturing teams, improve consistency and give our salespeople more time to focus on what they do best: selling.##

The Role The Order Processor is a key support role sitting between Sales and Manufacturing.

Once a customer has committed to an order and the required contract, deposit and/or survey information is available, you will take the information supplied by the sales and surveying teams and ensure the order is accurate, complete and ready to progress into manufacture.

You’ll work with detailed specifications covering bespoke aluminium doors, windows and associated products, using BM’s specialist fabrication software to turn sales and survey information into correctly processed orders.
** Accuracy is critical.
** A small error in a measurement, configuration, colour, glazing specification or hardware selection can result in an incorrectly manufactured bespoke product and a costly remake.

You’ll therefore act as an important internal quality-control checkpoint, identifying missing information, inconsistencies and potential errors before an order reaches production.

This is predominantly an internally focused role. The salesperson retains ownership of the customer relationship, while you take responsibility for ensuring the technical and operational handover into manufacturing is accurate and complete.##

Key Responsibilities ### Order processing
* Process confirmed orders following contract acceptance, deposit and/or completion of survey
* Translate sales contracts, survey information and technical specifications into production-ready orders
* Input and process orders using specialist fabrication software
* Ensure orders are processed accurately and efficiently before being released into manufacture
* Maintain clear and accurate order documentation
* Manage multiple live orders at different stages of processing
* Ensure completed orders are handed over correctly to Manufacturing and Operations### Technical checking & quality control
* Review order details thoroughly before manufacture
* Check measurements, configurations, colours, glazing specifications, thresholds, cills, handles, hardware and other product options
* Read and interpret technical drawings and survey information
* Ensure products and configurations are technically suitable for manufacture
* Identify missing, conflicting or unclear information
* Spot potential errors before they become manufacturing problems
* Identify obvious pricing or specification discrepancies that may require further investigation
* Ensure the correct information and documentation is present before an order progresses### Sales support
* Remove processing and administrative workload from the sales team, allowing them to spend more time with customers and prospects
* Work closely with sales consultants to resolve incomplete or unclear order information
* Provide technical and processing support where required
* Challenge inaccuracies professionally and confidently
* Help establish a consistent order-processing standard across the entire sales team
* Ensure sales-to-production handovers are complete and accurate### Manufacturing & operational…