Customer Account Manager

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Location:

Hartlepool, GB, TS24 7PA

Contract Type:
Permanent

Location Type:
Office Based

Date Posted: 15 Oct 2026

At Certas Energy we’re keen to take a lead in the industry. We have a culture of strong safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing (compliance) Initiative. Health and safety is paramount to our business ethos – it is fundamental to good business performance, and integral to long-term business success.

As a Customer Account Manager, you’ll play a key role in maximising commercial sales opportunities and delivering an exceptional customer experience. You’ll combine consultative selling, strong account management, up-selling, cross-selling and new customer acquisition to grow sales while maintaining sustainable and profitable customer relationships. Working in a quality-focused environment, you’ll use your communication, negotiation and relationship-building skills to exceed customer expectations and contribute to the success of the wider team.

At Certas Energy, we're the UK's largest independent distributor of fuel and lubricants, serving homes, businesses and industries through a nationwide network of depots and delivery operations. Our people play a vital role in keeping communities, businesses and critical infrastructure moving every day. With safety at the heart of everything we do, we're committed to our Safety F1rst culture, delivering exceptional service to customers while supporting the UK's evolving energy needs.

As part of DCC Energy, you'll join a business that combines the strength of a market-leading organisation with the support and opportunities to build a rewarding long-term career.

• Develop and maintain a comprehensive knowledge of our commercial products and services.
• Handle inbound customer contact across calls, emails and other channels, using a consultative sales approach.
• Identify and maximise sales opportunities, including up‑selling and cross‑selling relevant products and services.
• Negotiate sales prices within agreed authority levels to maximise profitability.
• Manage and grow an existing portfolio of commercial accounts, retaining customers, volume and margin while identifying opportunities for development.
• Work closely with Business Account Managers to produce customer SWOT analyses, identify prospects, support order taking and develop accounts.
• Support new sales activity for fuel and ancillary products, including prospecting lapsed and lost customers.
• Build strong, professional relationships with customers to prevent churn and protect existing business.
• Manage sales pipelines, customer retention activity, contractual legal diaries and action plans to prevent account degradation.
• Maintain up-to-date knowledge of competitor activity and market developments.
• Respond professionally to customer enquiries and ensure customer accounts and records are kept up to date.
• Manage customer financial processes, including credit checks, credit applications, payments and credit/debit note requisitions.
• Record customer interactions, quotes, sales and enquiries accurately on the appropriate systems.
• Deliver against individual, departmental and business targets and KPIs.
• Work collaboratively with colleagues across the business to deliver excellent sales and customer service.
• Proactively identify customer needs and future opportunities through effective account management.
• Investigate and resolve customer queries and complaints, escalating issues where appropriate.
• Support local marketing activity and customer engagement programmes when required.
• Promote a positive Health and Safety culture in line with our Safety…