Director, Customer ; Hybrid

We’re on a mission to transform how fleets operate, using cutting-edge camera technology, AI, machine learning and telematics to make roads safer and businesses smarter.

As an award-winning SaaS company in a high-growth phase, we’re scaling fast and expanding into new markets worldwide. Our technology gives fleet operators real-time visibility, reduces risk, improves efficiency, and helps set new safety standards across the industry.

Join a global, ambitious team and be part of what's next!

You’ll take ownership of revenue growth across our existing customer base, with a focus on driving net revenue retention through customer satisfaction, retention and expansion. You’ll build strong, lasting relationships with our customers, helping them get the most out of our platform, achieve meaningful results and recognise the value we bring to their business. By understanding their needs and identifying opportunities to grow together, you’ll play a key role in keeping our customers happy, engaged and excited to continue working with us.

UK, hybrid. Regular time in Darlington with the team and on customer sites across the UK. London and Dublin offices available.

Camera Matics grew by over 110% in our last financial year, with the majority of that growth coming from new customers. Our customer base now includes leading names such as Royal Mail, DFDS, Calor Gas, Bunzl and Wolseley, alongside hundreds of mid-market fleets across the UK, Ireland and Europe.

With this growth comes an exciting opportunity to build even greater value from the relationships we’ve established. We’re looking for a Director of Customer Growth to take ownership of our existing customer base, strengthen partnerships and unlock opportunities for retention, expansion and long‑term revenue growth.

This is a commercially focused leadership role, where success is measured by the growth and value of our customer relationships. It’s about more than keeping customers happy; it’s about understanding their needs, helping them achieve real results with our platform and finding opportunities to grow together.

• Net revenue retention across the whole customer base, reported monthly as one figure alongside new logo.
• Gross retention: what we keep.
• Expansion: additional vehicles, new modules, asset tracking, professional and managed services sold into existing customers, with a target, a pipeline and a forecast.
• Churn: every lost account has a root cause, every at-risk account has a plan, and the number is trending the right way.

• Commercially. You negotiate renewals, price increases, multi-year terms and expansion deals yourself, and you coach your team to do the same. You know what a contract says and you're comfortable across the table from a procurement category manager.
• Through relationships. Your team has the best relationship with the customer of any supplier they've got. You know the ops director, the fleet manager, the H&S lead, the finance contact and the procurement manager, and they know you. When something goes wrong, they call you first, and when they need something, you're the natural place they go.
• Customer first. In everything. The commercial number follows from customers who are succeeding, not the other way round. You'll never trade a customer's outcome for a short-term deal.
• Through adoption. A customer who isn't using the platform will leave  and your team know, for every account, who's logged in, which features are live, what the data says, and where the gaps are. You fix adoption before it becomes churn.
• With results the customer can see. Every customer can say what Camera Matics has done for them in their own numbers: claims cost, incident rate, insurance…