Housing Options Officer; Complex Needs

Housing Options Officer (Complex Needs) ()

Salary £33,119 - £35,570 (per annum) Salary Band £30,001 to £40,000 Post Type Permanent Hours Per Week Full time

Categories Housing
Directorate N/A Published Date 09/09/2026 Closing Date 27/09/2026

The role involves managing a caseload of homeless households and rough sleepers, investigating homelessness applications, arranging temporary accommodation where required, and supporting individuals to access and sustain suitable long-term housing.

You will work closely with outreach services, landlords, partner agencies and support providers. You will also help deliver homelessness prevention initiatives, undertake street outreach activity, and ensure compliance with homelessness legislation and national rough sleeping objectives.

The client group includes some of the most vulnerable members of the community, including people who are sleeping rough, at imminent risk of homelessness, or experiencing multiple and complex needs. Many individuals present with a combination of mental ill health, substance misuse, physical health conditions, trauma, domestic abuse, offending histories, or long‑term exclusion from services, making them particularly vulnerable to harm, exploitation and repeat homelessness.

The role requires a compassionate, persistent and person‑centred approach to help people overcome barriers, access support services, and achieve sustainable housing outcomes.

For detailed information on this role, please refer to the Role Profile and Person Specification.

The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:

• 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
• Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
• Generous Maternity, Paternity and Adoption Leave schemes
• Staff equality forums
• Green Car Leasing Scheme
• Access to a wide range of training, learning and development
• Physiotherapy service
• Confidential counselling service
• Cycle to Work Scheme
• Dolphin Centre Fit for Life Discounts
• Local and National retailer discounts
• Vivup employee benefit app and Lifestyle Savings
• Arriva Employee Travel Club

The role involves managing a caseload of homeless households and rough sleepers, investigating homelessness applications, arranging temporary accommodation where required, and supporting individuals to access and sustain suitable long-term housing.

You will work closely with outreach services, landlords, partner agencies and support providers. You will also help deliver homelessness prevention initiatives, undertake street outreach activity, and ensure compliance with homelessness legislation and national rough sleeping objectives.

The client group includes some of the most vulnerable members of the community, including people who are sleeping rough, at imminent risk of homelessness, or experiencing multiple and complex needs. Many individuals present with a combination of mental ill health, substance misuse, physical health conditions, trauma, domestic abuse, offending histories, or long‑term exclusion from services, making them particularly vulnerable to harm, exploitation and repeat homelessness.

The role requires a compassionate, persistent and person‑centred approach to help people overcome barriers, access support services, and achieve sustainable housing outcomes.

For detailed information on this role, please refer to the Role Profile and Person Specification.

The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:

• 32 days Annual Leave, plus Bank…