Student Support Specialist; SSP IA)

Apply now Job no: 562945
Work type: Staff
Location: Stanislaus - Stockton
Categories: Unit 4 - APC - Academic Professionals of California, Temporary, Full Time, Student Services, On-site (work in-person at business location)

• Position Summary
• Full-time temporary position available on or after November 10, 2026 through July 31, 2027 at the Stanislaus State-Stockton Center. Possibility of reappointment based on budget, department needs, and job performance.

  This position’s responsibilities are carried out under supervision. The incumbent is responsible for supporting the We Will grant focused on health career pipeline programming serving high school, community college, and college students across San Joaquin County. The incumbent is responsible for performing basic professional Student Services work within established policies and procedures, with greater independence than the trainee level. Duties include independently providing information and guidance to students, evaluating student eligibility for services, coordinating structured program activities, and exercising judgment within defined parameters.
  
  The incumbent applies established regulations and procedures to routine student situations and refers complex or precedent-setting matters to higher-level staff.

• Job Duties
• Assist with coordinating and administering programs, events, and projects; facilitate student involvement in campus life.
• Perform duties in several program operations or services that are well-structured and procedural in nature, requiring little or no planning and coordinating of work objectives and operations by the incumbent.
• Assist a higher-level Student Services Professional in developing and administering policies and procedures related to the program area.
• Work with close direction where procedures and parameters are less defined and/or change frequently.
• Apply established procedures and guidelines.
• Assist students in thinking through routine problems and selecting suitable solutions within established guidelines.
• Provide support and assistance to students facing routine personal and institutional questions.
• Facilitate student involvement in campus life through structured program participation
• Provide information and guidance to students regarding established policies, procedures, and program requirements.
• Respond to routine student inquiries via email, phone, or in person.
• Assist students in identifying routine concerns and selecting suitable options within clearly defined guidelines.
• Conduct intake processes and complete required intake documentation.
• Utilize basic interviewing techniques to gather and verify relevant facts.
• Maintain accurate documentation of student interactions and enter case notes into tracking systems.
• Track follow-up actions to ensure completion of required steps.
• Provide outreach communications regarding services, deadlines, and events. Refer complex, sensitive, or unusual matters to higher-level staff.
• Assist with coordinating and administering programs, events, and projects; facilitate student involvement in campus life.
• Perform duties in several program operations or services that are well-structured and procedural in nature, requiring little or no planning and coordinating of work objectives and operations by the incumbent.
• Assist a higher-level Student Services Professional in developing and administering policies and procedures related to the program area.
• Work with close direction where procedures and parameters are less defined and/or change frequently.
• Apply established procedures and guidelines in selecting approaches to assigned tasks, with guidance from higher-level staff as needed.
• Other duties as assigned.
• Equivalent to graduation from a four-year college or university in one of the behavioral…