Implementation Manager

Job Details

Job Location:

DHS Remote - Stockton, CA 95219

Position Type:
Full Time

Salary Range: $70,000.00 - $70,000.00 Salary/year

Job Category:
Customer Service

Assist VP, Operations with all aspects of installation requirements that includes but is not limited to documentation, processes, communication, and decision making for internal and external customers.

• Assist VP, Operations with new and existing business installations and coordinates with internal and external customers.
• Assist in prioritizing account issues, developing specific account plans, and directing daily activities to achieve account goals.
• Assist in completing department projects for renewals, legislative mandates, customized mailings, and other administrative services.
• Assist in completing and maintaining implementation required documentation for internal or external use.
• Organizes, updates, and maintains client service and customer information in a manner useful to representatives.
• Obtains, utilizes and accurately summarizes key data for management in a timely manner that assists in achieving desired account results.
• Identifies and coordinates marketing, management and technical resources necessary to achieve existing account service objectives.
• Coordinates with Implementation Team to maintain positive relationships with customers and brokers.
• Coordinates with Marketing the creation, development, and maintenance of required client and member materials.
• Establishes and maintains effective customer relationships with key decision makers and stakeholders, including consultants and brokers.
• Ensures that account data is current, accurate and complete on internal computer systems.
• Consistently supports compliance by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Delta Health Systems policies and procedures.
• Actively participants with new and existing business customers and partners.
• Represents company client meetings virtually or on site.
• Maintains and updates organization agreements in the company’s contracts repository.
• Other duties as assigned

• 2-4 years experience in marketing, business development, project management and managing business to business relationships
• Proven track record of meeting individual business objectives
• Knowledge of and experience with employee health benefits
• Strong computer and analytic skills, including experience creating client presentations using Microsoft Office programs
• Excellent verbal and written communication skills
• Expertise in handling difficult client issues related to health plan services, policies and procedures
• Effective account management skills
• Knowledge of stoploss and self-funding preferred