Fire Telecommunicator Call Taker Job Stockton area,California USA,Customer Service/HelpDesk

Position: FIRE TELECOMMUNICATOR CALL TAKER

FLSA STATUS: Non-Exempt

EXAMINATION DATE: Week of November 4, 2026

TYPING CERTIFICATE SUBMISSION @ 5:30 PM

The City of Stockton is seeking to fill a vacancy for a Fire Telecommunicator Call Taker in the Emergency Communications Division (ECD) of the Stockton Fire Department. Under immediate supervision, the Fire Telecommunicator Call Taker (Call Taker) receives 911 system and non-emergency calls in the Emergency Communications Division (ECD), determines the nature of the call and routes it to the appropriate Fire Telecommunicator or provides the appropriate assistance;

operates various telecommunications center equipment; performs related duties as required.

Incumbents in this position are included in the Civil Service system, in a "for-cause" employment status, and are represented by the Stockton City Employees' Association. (Classified/Represented) Prior to appointment, eligible candidates will be required to submit to and successfully pass a background investigation, which will include fingerprinting and a medical examination which includes a back evaluation.

Veteran's Preference:
This position is eligible to receive five (5) Veteran's Preference Points for entrance into the Civil Service. Veteran's Preference will not be granted on the promotional list. If you believe you qualify for Veteran's Preference, a DD-214 Member 4 copy indicating at least 181 consecutive days of service must be received in the Human Resources Department by Thursday, October 27, 2026 @ 5:30 PM.

(see supplemental questionnaire for details in submitting DD-214 copy).

Under immediate supervision, the Fire Telecommunicator Call Taker (Call Taker) receives 911 system and non-emergency calls in the Emergency Communications Division (ECD), determines the nature of the call and routes it to the appropriate Fire Telecommunicator or provides the appropriate assistance; operates various telecommunications center equipment; performs related duties as required.

This is the pre-entry/trainee level class. Under immediate supervision, incumbents learn Fire Department and City Policies and Procedures related to receipt and processing of incoming emergency and non-emergency calls. This position is distinguished from the Fire Telecommunicator I job class in that the Call Taker does not routinely dispatch emergency personnel or equipment via radio or other electronic communications equipment. This class is alternately staffed with the Fire Telecommunicator I.

Based on the needs of the Fire Department, incumbents may advance to the higher level after successfully completing a one-year probationary period and gaining one additional year of experience and demonstrating proficiencies which meet the qualifications of the higher-level class.

PRINCIPAL DUTIES (Illustrative Only)
Receives and evaluates incoming 911, fire emergency, and business calls received by ECD.
Collects pertinent information from the caller and accurately records details of calls, dispatches, and messages.
Provides Emergency Medical Dispatching (EMD) as defined by the EMD protocol level to which they are trained.
Routes calls to appropriate Telecommunicator or other agency.
Operates computer and phone console equipment for call input.
Enters call information in the CAD system.
Handles inquiries and complaints regarding services from the public.
May provide court testimony related to calls as required.
Prepares and/or types reports and records.
Assists with related projects as assigned.
Education/Experience
Possession of a High School Diploma or GED.
Other Requirements
Must obtain and maintain a valid CPR card (American Heart Association BLS-C or equivalent) within six months of appointment.
Must obtain and maintain a valid EMD certification from the…