Floor Staff Customer Service

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Floor Staff team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part‑time fixed, part‑time regular or full‑time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. Floor Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher. Floor Staff employees must act as a representative of Regal in a way that is consistent with our mission statement and policies.

• Regular and consistent attendance
• Handling of emergency situations when called upon to do so
• General cleaning duties
• Compliance with our company dress code

• Operate POS system, ensuring accuracy of cash drawer, credit cards, travellers’ checks, gift cards, redeemed discount tickets, passes and coupons
• Upsell/suggestive sell Premium Viewing Experience (3D, RPX, IMAX)
• Promote the Regal Crown Club program
• Ensure tickets are sold in accordance with the MPAA rating system and company policy
• Respond to phone calls and questions from guests in a manner consistent with our guest service philosophy

• Operate POS system and maintain cash drawer, credit cards, travellers’ checks, gift cards, redeemed coupons and concession stock inventory
• Promote the Regal Crown Club program
• Operate, prepare and clean all concession related equipment
• Upsell/suggestive sell
• Comply with all local, state and federal food safety laws
• Abide by all federal and state laws regarding breaks and/or meal periods
• Ensure alcohol certification and training are current where applicable; if duty includes selling/serving alcohol, must be of legal age
• Read and understand training materials covering sexual harassment and discrimination

• Tear tickets, collect and deposit appropriate stub, and direct patrons to their auditoriums
• Inspect backpacks and packages when applicable
• Manage crowd control and assist guests in finding seats in auditoriums when necessary
• Enforce MPAA rating system
• Conduct in‑theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
• Report to management any problems, discrepancies or unusual situations that arise at the theatre
• Perform in‑auditorium concession auxiliary sales as directed by management
• Clean auditoriums at the end of scheduled shows and maintain clean restrooms, lobby area, hallways and other areas outside the auditorium
• Monitor the cleanliness and operation of theatre vending equipment
• Assist with all opening and closing duties as assigned by management

Education/Experience Completion of cast certification program as a cast member and as a box office cashier or progression toward completion required. If the theatre sells alcohol, completion of legally required state or local training and the Regal Responsible Beverage Server training on Regal Online University is required.

Language Ability Possess good public speaking, listen effectively and respond clearly and directly.

Math Ability Perform calculations with speed and accuracy and identify and correct errors.

Reasoning Ability Identify problems, gather relevant data, note possible causes, evaluate relevant information, recognize alternatives and reach conclusions based on evidence; take action beyond what is necessarily called for; perform under pressure and/or opposition.

Personal Skills Possess excellent communication skills with customers, co‑workers and management. Establish goals, budget time, and set priorities to achieve desired objectives.

Physical Demands The employee frequently required to stand, walk, sit, use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Occasionally required to climb or balance and stoop, kneel, crouch, crawl. May occasionally lift up to 60 pounds. Vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.