Gaming Attendant

Description

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assists Floor Service Representatives with functions of the gaming floor, up to and including, but not limited to, seating players, ability to explain all games to customers, updating game tracking, update player tracking system, offering and providing calls of service, handle employee and customer transactions, etc.
• Customer service orientated, smiles, greets customers and provides assistance to appropriate areas of the business.
• Oversee tables in assigned areas by paying attention to players' attitudes/behavior, alcohol consumption, and appropriate language.
• Keeps podium balanced and organized for easy verification.
• Acknowledges dealers' requests, verifies and runs chips between table and cashier per standard operating procedures.
• Must report all transactions per Title 31 and standard operating procedure requirements.
• Limits conversations with other employees; stays in assigned area during shift.
• General knowledge of Title 31; informs the Floor Service Representative or cashier of all required monetary transactions and any suspicious behavior.
• Responsible for keeping work areas clean.
• Assists with chip counts and collection of daily drops.

To perform the job successfully, an individual should demonstrate the following competencies:

• Technical Skills
  - Assesses own strengths and weaknesses;
  Pursues training and development opportunities.
• Customer Service
  - Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Solicits customer feedback to improve service;
  Responds to requests for service and assistance;
  Meets commitments.
• Interpersonal Skills
  - Maintains confidentiality;
  Listens to others without interrupting;
  Keeps emotions under control.
• Oral Communication
  - Speaks clearly and persuades in positive or negative situations;
  Participates in meetings.
• Written Communication
  - Writes clearly and informatively;
  Edits work for spelling and grammar;
  Presents numerical data effectively.
• Teamwork
  - Balances team and individual responsibilities;
  Gives and welcomes feedback.
• Diversity
  - Demonstrates knowledge of EEO policy;
  Shows respect and sensitivity for cultural differences;
  Promotes a harassment-free environment.
• Ethics
  - Treats people with respect;
  Upholds organizational values.
• Motivation
  - Demonstrates persistence and overcomes obstacles.
• Planning/Organizing
  - Prioritizes and plans work activities;
  Uses time efficiently.
• Professionalism
  - Approaches others in a tactful manner;
  Reacts well under pressure;
  Treats others with respect and consideration regardless of their status or position.
• Quality
  - Monitors own work to ensure quality.
• Quantity
  - Completes work in a timely manner.
• Attendance/Punctuality
  - Is consistently at work and on time;
  Arrives at meetings and appointments on time.
• Dependability
  - Follows instructions, responds to management direction;
  Commits to long hours of work when necessary to reach goals.

No supervisory responsibility.

*** Must be able to work nights, weekends, and holidays***

Basic understanding of the games provided and the policy and procedure of the gaming floor. Must also have basic knowledge of Cage and TPPP functions.

Ability to speak effectively before groups of customers or employees…