General Manager

For best consideration, submit application materials by December 31, 2025.

For Applicants Seeking Job Opportunities within the University. Internal:
Internal applicants will be considered within the first five (5) business days of the posting period. External:
External applicants will be considered on the sixth (6) business day of the posting period.

This position is not eligible for a visa sponsorship now or in the future.

The inaugural General Manager of the Jie Du Inn will provide visionary, high‑energy, and hands‑on leadership to launch and operate all aspects of premier hospitality and lodging at University of the Pacific’s new on‑campus boutique inn. Slated to open in 2026, the 19‑room Jie Du Inn is housed in a beautifully renovated historic property on Pacific’s Stockton campus.

Serving in a strategically vital role, the General Manager will ensure an exceptional guest experience for prospective students and families, alumni, university guests, and visiting dignitaries.

More than a lodging destination, the Jie Du Inn represents Pacific’s commitment to experiential learning by offering students real world opportunities in hospitality management, marketing, event planning, and operations. As the “front porch of the University,” the Jie Du Inn will exemplify Pacific’s hospitality, excellence and community pride.

• Define, oversee, and manage all aspects of daily operations including reservations, marketing, front desk, housekeeping, entertainment, food and beverage and facilities.
• Design and implement systems and standards of performance to ensure consistent excellence in service.
• Manage budgets, forecasting, vendor contracts, compliance and reporting.
• Hire, train, supervise, and motivate staff, including students, to deliver a consistent elevated guest experience.
• Serve as a hands‑on leader who models teamwork, is visible and engaged in daily operations and is willing to assist wherever needed to ensure exceptional guest experiences.
• Ensure compliance with health, safety, and hygiene standards.
• Coordinate and collaborate with campus stakeholders.
• Foster a positive, respectful workplace culture that balances high performance with staff well‑being.

• Serve as the primary ambassador of the Jie Du Inn at Pacific, ensuring a welcoming, elegant, and personalized guest experience aligned with university values.
• Implement feedback loops (e.g., guest surveys) and continuous improvement processes.
• Collaborate with marketing and advancement to uphold branding, storytelling and alumni engagement through the inn.
• Maintain up‑to‑date knowledge of the local area, services, and experiences to enhance guest offerings.

• Partner with Admissions to design prospective student/family overnight experiences.
• Collaborate with University Advancement to host alumni, donors, and other campus visitors.
• Coordinate with Events and Athletics to accommodate visiting speakers, teams, campus visitors, and dignitaries.

• Serve as a mentor and supervisor for student interns and part‑time employees from the Eberhardt School of Business.
• Coordinate with the Hospitality Management concentration to align work experiences with curriculum.
• Support structured experiential learning modules or capstone projects in partnership with Eberhardt School faculty.
• Collaborate with faculty to create experiential opportunities that support learning objectives and establish feedback loops to evaluate achievement of learning outcomes.

• Oversee scheduling and service of small events (e.g., private dinners, board meetings, wedding receptions).
• Ensure exceptional service quality and facility readiness for all events.
• Coordinate with campus scheduling systems to ensure alignment.

University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision‑making that demonstrates awareness of, and responsiveness to, the ways…