Front of House Lead

Description

Kings Card Club is seeking a full-time Front of House Lead for our evening/night shift!

The Front of House Lead is expected to work alongside the Front of House Manager to oversee daily food and beverage operations and deliver exceptional guest service in a vibrant, upscale card club environment. As a Key Card Employee, this position assists in supervising front of house staff, maintaining service standards, resolving guest concerns, managing guest discounts and comps, and supporting efficient daily operations.

This role also assists with team training and requires strong leadership, outstanding hospitality skills, and meticulous attention to detail.

• 2+ years of high-volume serving experience (restaurant, bar, or gaming).
• 1+ year in a Lead or Supervisory position.
• Experience with discounts and comps in a hospitality or gaming environment is a plus.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrate a solid understanding of the food and drink menu; accurately enter orders into the POS system and coordinate with kitchen and bar staff to ensure timely and accurate delivery.
• Follow the Basic Steps of Service and maintain cleanliness and organization in all service and prep areas.
• Provide excellent customer service by being courteous, well-groomed, and professionally handling guest concerns (acknowledge, apologize, act).
• Promote daily specials, beverages, and events to enhance guest experience and support revenue growth through effective upselling.
• Accurately process payments and ensure efficient, smooth service throughout each shift.
• Provide operational oversight by monitoring dining and service areas for cleanliness, organization, and compliance with health and safety standards.
• Assist with scheduling, task delegation, and inventory management to support efficient daily operations.
• Supervise front-of-house staff to ensure performance standards are met and service expectations are upheld.
• Train all new FOH team members and lead re-training efforts as needed to maintain consistency and quality of service.
• Work closely with management, kitchen staff, and front-of-house teams to ensure smooth, cohesive, and efficient daily operations.
• Professionally address guest concerns or complaints, using good judgment to resolve issues effectively and escalating to management when necessary.
• Enforce responsible alcohol service in accordance with local liquor laws, gaming regulations, and club policies. Monitor guest behavior and intoxication levels; cut off service when
• Administer guest discounts and comps as a Key Card Employee, ensuring accurate application in accordance with club policies and maintaining detailed records for accountability.

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving
  - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.
• Customer Service
  - Responds to requests for service and assistance; meets commitments; responds promptly to customer needs.
• Interpersonal Skills
  - Maintains confidentiality;
  Listens to others without interrupting; keeps emotions under control.
• Oral Communication
  - Speaks clearly and persuasively in positive or negative situations; participates in meetings.
• Written Communication
  - Writes clearly and informatively; edits work for spelling…