Senior Onboarding Customer Success Manager

5,814 jobs
· 6 companies

Remote

Sales & Business Development, Customer Service

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

Role Purpose Statement:

As an Onboarding Senior Customer Success Manager, you will help lead our customers into their Ping Identity journey, ensuring the successful deployment and realization of value for our customers. You will join the customer journey before the sale to ensure a seamless transition from the pre-sales experience to post deployment support, upon which you will then transition the customer off to our Customer Success Manager.

Main Responsibilities:

Manage the deployment strategy for a variety of customers

Plan, organize, and manage all phases of the deployment lifecycle to ensure successful delivery on schedule

Actively participate in the management of project goals and driving teams to achieve customers’ business outcomes by managing issues, risks, decisions, and action items

Collaborate cross-functionally with other teams, such as sales, product and support, to seek solutions for our customers’ needs
, their business, and ensure that we are exceeding expectations in successful delivery of objectives

Collaborate with various customer and internal stakeholders, which consists of senior leadership teams (C-level execs, senior leadership) and project level resources such as cloud service consultants, product management, and engineering

Challenge, recommend and redirect teams as well as manage client expectations during the engagement

Analyze project goals, create a plan to achieve those goals, and drive the project team members, customer stakeholders/SMEs and potentially other third parties to achieve those goals while understanding the client environment and any limitations to execution

Required Skills & Qualifications

Deep expertise in leading the delivery of enterprise level Customer deployment projects

Management of technical projects consisting of both customer and vendor members and stakeholders

Understanding of the value proposition of Ping Identity

Ability to present to C-level executives (CIO, CEO, CTO, CISO, etc.), as well as to technical subject matter experts

Understanding of technology principles and services including infrastructure, business applications, data management, security, application platforms and consumer facing technology

Knowledge of project management best practices across large, complex projects, including enterprise cloud migration or cloud deployment projects

Ability to lead individuals, teams or multiple groups

Outstanding written and verbal communication skills with team…