Store Lead

Connected International, Inc. (Connected Cannabis Co.) is a leading vertically integrated cannabis company based in Sacramento and operating in California, Arizona, and Florida. With over 11 years experience, Connected specializes in breeding, growing, manufacturing, and distributing top-shelf cannabis through its state-of-the-art facilities and proprietary genetics.

With over 250 employees across the United States, Connected maintains a strong presence in the industry across multiple markets. The company has recently expanded into Arizona and Florida with ambitious national expansion plans underway. Connected's mission has always been to breed, grow, and sell the best cannabis in the world, setting high standards for its products, people, and partners wherever we go.

The position of Store Lead is responsible for supervising, managing and motivating team members daily. This position prioritizes a focus on long term growth and development within our exceptional organization and the cannabis community. The Store Lead is a first level Supervisor, who are passionate about excellent customer service, consistent communication skills, teamwork and driving maximum results; takes initiative in being action oriented in order to keep frontline operations running smoothly and collaborate for solutions to issues that arise.

• Open and close the store as needed
• Oversees the Front Desk staff and ensures they are supported to answer phone calls, as well as promptly return voicemails and email
• Able to assist in a wide range of customer questions online, over the phone, and in-person regarding cannabis law, changing regulations, and inventory
• Supervise sales activities of all bud tenders and ensures an exceptional customer service environment.
• Assist with the scheduling of training of new employees while providing guidance to new hire mentors
• Manage and delegate duties and responsibilities to staff when in the MOD segment
• Uphold inventory best practices and work closely with the Inventory Manager and inventory team
• Manage cash handling and registers daily
• Protect guest, staff, and assets from injury damage, or theft through prevention and rapid response
• Understand the protocol for major incidents, emergencies, natural disasters and crises and how to handle as they occur
• Maintain and enforce compliance SOPs to ensure they are in 100% compliance with all applicable authorities and requirements
• Be a resource for Product Specialists for product knowledge and resolving customer issues
• Enhance the store’s reputation by ensuring the business does not suffer negatively in any manner
• Stay abreast of all cannabis industry-specific legislation, actions, and enforcement
• Build trust with team members and brand partners
• Provide employees with guidance and growth opportunities and ensure the dispensary is a positive work environment while maintaining productivity and profitability
• Represent the company at community functions and meetings always maintaining professionalism and respect
• Attend meetings as necessary
• Ensure dispensary compliance with internal, local and state regulations
• Maintain a positive work environment conducive to trust and respect
• Use discretion with sensitive and confidential security and business information
• Maintains the strictest confidentiality in compliance with HIPAA guidelines
• Perform other related work as required

• Must be 21+ years of age
• Experience working in Retail Management preferred (1-year minimum)
• Experience working in Customer Service (3 years minimum)
• Experience working in the cannabis industry highly desirable
• Experience working in medical services/health & wellness industry highly desirable
• Bachelor’s Degree or equivalent in professional and life experience
• Must be authorized to live and work in the U.S.
• Must be able to pass a criminal background check
• Must be at least 21 years old
• Must speak/write English proficiently
• Proven ability to manage teams effectively and ensure excellence in training and performance
• Possess personal knowledge of the medicinal effects of cannabis and cannabis products
• Excellent customer service and communication skills
• Basic math…