OS&D Manager

Who We Are

Mountain Valley Express (MVE) is a leading LTL Carrier and 3PL Services provider with locations across California, Arizona, and Nevada. With years of experience, a dedicated team, and cutting‑edge technology, MVE offers a broad range of services, including less‑than‑truckload (LTL), full truckload, custom invoicing and auditing, optimization, warehousing and distribution, engineering solutions, and packaging and shipping supplies.

OS&D Manager (Remote – Must be on Pacific Time Zone)

• Comprehensive medical, dental, and vision insurance.
• 401(k) plan with company match.
• Company‑paid Life and AD&D Insurance policies.
• Paid vacation, sick leave, and holidays.

We are seeking an OS&D Manager to join our team. In this role, you will oversee all over, short, and damaged (OS&D) freight processes across MVE. This position is integral to reducing freight discrepancies, protecting company assets, and supporting customer satisfaction, and you will work closely with operations, claims, and customer service teams.

• Oversee OS&D Processes: manage daily OS&D reporting and ensure accurate documentation of all discrepancies across terminals.
• Investigate Freight Discrepancies: identify root causes for overages, shortages, and damaged shipments, and coordinate resolution efforts.
• Collaborate with Internal Teams: work with claims, operations, and customer service to resolve OS&D incidents efficiently and prevent recurrence.
• Analyze Trends and Metrics: track OS&D reports, identify patterns, and recommend process improvements to reduce losses and improve service quality.
• Train and Support Staff: educate terminal and operational teams on OS&D procedures, reporting standards, and proper documentation practices.
• Compliance and Safety: ensure OS&D processes comply with company policies, DOT/FMCSA regulations, and industry best practices.

• Strong analytical and problem‑solving skills.
• Excellent communication and leadership abilities.
• Detail‑oriented with strong organizational skills.
• Knowledge of transportation management systems (TMS) and reporting tools.
• Ability to work cross‑functionally and manage multiple priorities.

• Education:
  
  Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field preferred.
• Experience:
  
  Minimum 5 years in transportation operations, logistics, or claims management, preferably in LTL or TL freight.

Mountain Valley Express is an at‑will and equal opportunity employer. We are committed to employing and assigning the best‑qualified candidates without discrimination based on race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve and National Guard status, or any other status or characteristic protected by law.